Une perle rare : de l’amusement pour petits et grands avec une salle d’arcade et de jeux vidéo sur place.
5 chambres4 salles de bain ou plus13 personnes
Équipements populaires
Bain à remous sur place
Garage pour le parking
Cuisine
Lave-linge
Barbecue
Balcon
Découvrir la zone
Big Bear Lake, CA
Big Bear Mountain Resort
Place, Big Bear Mountain Resort
2 min en voiture
Club de golf Bear Mountain
Place, Club de golf Bear Mountain
3 min en voiture
Bear Mountain Express Lift
Place, Bear Mountain Express Lift
4 min en voiture
San Bernardino, Californie (SBD-San Bernardino international)
Airport, San Bernardino, Californie (SBD-San Bernardino international)
73 min en voiture
Chambres et lits
5 chambres (13 personnes)
Chambre à coucher 1
1 grand lit
Chambre à coucher 2
1 grand lit
Chambre à coucher 3
1 très grand lit
Chambre à coucher 4
2 lits superposés (1 place)
Chambre à coucher 5
1 grand lit
4 salles de bain, 1 WC avec lavabo
Salle de bains 1
Baignoire · Toilettes · Douche uniquement
Salle de bains 2
Baignoire · Toilettes · Douche uniquement
Salle de bains 3
Baignoire · Toilettes · Douche uniquement
Salle de bains 4
Baignoire · Toilettes · Douche uniquement
Salle de bains 5
Toilettes
Espaces
Cuisine
Bureau
Balcon
Lock
Protégez vos paiements : réservez toujours sur Abritel.
N’acceptez jamais les demandes suspectes et utilisez toujours les moyens de réservation offerts sur notre site ou notre appli. Si une personne vous demande de réserver ou de payer directement auprès d’elle avant que vous effectuiez votre réservation sur Abritel, veuillez ne pas lui répondre et nous le signaler.
Canyon Crest Lodge. Hot Tub, Game Room, and Views.
Summary:
Welcome to Canyon Crest Lodge. A luxury cabin with direct ski slope views of Bear Mountain Ski Resort. Expansive decks looking over the forest, canyons, and mountains. A fireplace warms the space with a crackling glow. A large sliding glass door leads to the grand deck where you and your guests will want to relax and take in the endless views. Enjoy the deck with a gas fire pit and BBQ or stay inside and watch a movie on the brand-new smart TV.
City of Big Bear Lake STR Permit
VRR-2025-2767
The Space:
Welcome to Canyon Crest Lodge. A 5 bedroom luxury cabin located high in the pine tree-covered mountains of Big Bear Lake with direct ski slope views of Bear Mountain Ski Resort. With expansive view decks looking over the forest, canyons, and mountains. Through the front doors, guests are greeted by an open floor plan with 15-foot vaulted ceilings and a great room that combines the living room, kitchen, and dining spaces. The entire space is brightened by banks of windows with views of the mountains and trees. A fireplace warms the space with a crackling glow. The chef's kitchen is equipped with all the appliances and tools needed for the family cooks to whip up dinner or lunch. A large sliding glass door leads to the expansive deck where you and your guests will want to relax and take in the endless views. Enjoy the deck with a gas fire pit and BBQ or stay inside and watch a movie on the brand new smart TV.
While air conditioning is absent, nature compensates with its own cooling system - the fresh mountain air.
*Sleeping arrangement as follows:
-Bottom Level
Bedroom with a Queen bed (2)
Bedroom with a Queen bed (2)
Bunkbed room with 1 is twin over twin the other is twin over full (5)
-Upstairs (Entry Level)
Bedroom with a King bed (2)
Bedroom with queen bed (2)
* This home also comes with a game room, Hot tub & a fire pit! Also comes equipped with a pack n’ play and a high chair.
*This home does NOT have (A/C)
*All cooking has to be done with what the house provides and the BBQ on site. It is not allowed to bring anything with charcoal, gas, propane or anything of the sort. Just what the home already has. Thank you!
Disclosure: All our pictures are for displaying the home. Please keep in mind that appliances, decor, and furniture can change at any given time without notice. Please refer to the amenity list for the current amenities provided. Thank you!
Guest Access:
Check-in starts at 4 PM
Checking In:
* IDs are required at check-in.
* You must be 24 years or older to book and check in.
*You'll need to sign a Rental Agreement with the Big Bear Good Neighbor Policy (5 minutes). The link with the rental agreement will be sent once the booking is confirmed. It needs to be completed and signed before checking-in.
Just a quick heads-up: to finalize your reservation, we kindly ask that you complete our short rental agreement within 24 hours of booking. It only takes a few minutes and helps make sure everything runs smoothly for your trip.
Please also note that the cancellation policy begins the moment your booking is confirmed—not when the agreement is signed.
Let us know if you have any questions. We’re here to help and excited to host you!
Early Check-In and Late Check-Out:
* Early check-in and late check-out options are available for a fee, based on availability.
* Please inquire at the front desk for these services.
The Neighborhood:
Upper Moonridge area, close to Bear Mountain Ski Resort
Distances:
3.8 miles – Lake
4.2 miles - Nearest boat ramp.
4.6 miles - Snow Summit
3.1 miles - Bear Mountain (Walking Distance)
3.2 miles – Grocery Stores
2.7 miles - Closest dining
Come experience all four seasons of activities that Big Bear Lake has to offer.
In the winter, Big Bear Lake offers skiing, snowboarding, snowshoeing, tubing and a lot more for adventurous guests.
In the summer, visitors love to play water sports, horseback rides golf, hike, mountain bike and many more activities.
Getting Around:
Mountain Transit’s new Free Big Bear Trolley service is here! Three convenient routes (Red, Blue,
Gold) take riders to most of the visitor attractions and amenities in Big Bear, including the ski resorts,
Boulder Bay, The Village, Supermarkets, and the Airport. For the first time, public transit will serve the
Big Bear Airport on a scheduled route. This transportation service will offer convenient and reliable
transportation for both locals and visitors and help eliminate traffic congestion and car pollution in the
Valley.
For more information regarding rates, routes, and schedules visit their website
Other Things to Note:
Please see house rules prior to booking. Thank you!
* Max occupancy - 13 people, 12 Adults Maximum. The maximum for guests and adults CAN NOT be exceeded at any given time.
* Parking Details:
Max of 5 cars on-site. (Does have garage access)
*Quiet hours (10pm-7am).
*No speakers or sound systems allowed.
*No parties or events allowed at any given time.
* Indoor sound cannot be loud enough to be audible at the property line.
* Violation of any noise ordinances will be subject to fines that can reach up to $1,000 per violation.
* This home IS NOT PET FRIENDLY!
If undisclosed pets are brought into the home without SoCal Vacations' approval:
There is a fine of $500 per pet.
* This is a smoke-free property (No smoking or vaping inside or outside, video monitoring enforcement.)
Violation of the no-smoking policy will result in forfeiture of the security deposit, a $950 smoking fee, and liability for any fire or property damage costs.
It is prohibited by law that any kind of open fire whatsoever. You are allowed to use what is provided for you.
✅ Important Information – Please Read Before Booking
To ensure a smooth stay and compliance with local City regulations, please note the following:
* A separate rental agreement is required for all reservations and must be completed within 24
hours of booking and prior to check-in.
* The cancellation policy shown at the time of booking applies from the moment the reservation is confirmed, not from when the rental agreement is completed. Cancellation terms may vary by season or demand.
* The primary guest must be 24 years of age or older and present during the stay.
* No parties or events are allowed, per City ordinance.
* Quiet hours are enforced by the City.
* Trash must be taken to designated City clean sites, as required by local regulation.
* Hot tubs, when provided, operate in compliance with California safety standards, with a
maximum allowable temperature of 104°F (40°C).
* Most check-ins are remote. Access instructions are sent on the day of check-in once the home
L'hôte vous demande d'effectuer les tâches suivantes avant le départ :
Remplir le lave-vaisselle et le mettre en marche
Sortir les poubelles
Verrouiller les portes
À défaut, vous risquez de recevoir un avis négatif de la part de l’hôte.
Please respect the home and follow the rules, just as you expect timely assistance from us. Many of these rules are city regulations, while others ...
Informations importantes
À savoir absolument
Numéro d’enregistrement de l’hébergement : VRR-2022-0063
Hébergement n° 2854427vb
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
À propos du quartier
Big Bear Lake
Dans le quartier Moonridge à Big Bear Lake, vous trouverez cette maison de vacances à la montagne. Les sympathiques Big Bear Mountain Resort et Snow Summit valent le détour si un minimum d'action est à l'ordre du jour. Plutôt envie de partir en mission shopping ? L'emblématique The Village n'attend que vous ! Les agréables Bowling Barn et Big Bear Solar Observatory méritent aussi une visite. Les amateurs de sport nautique pourront profiter de leur séjour dans la région pour découvrir la pêche, tandis que les amoureux de sortie en plein air craqueront pour l'alpinisme, l'escalade et les balades en vélo, des activités auxquelles se prêtent parfaitement les environs.
Big Bear Mountain Resort - 2 min en voiture - 1.5 km
Chair 7 - 2 min en voiture - 1.5 km
Club de golf Bear Mountain - 3 min en voiture - 2.3 km
United States Adaptive Recreation Center - 3 min en voiture - 2.3 km
Bear Mountain Express Lift - 4 min en voiture - 3.0 km
Comment se déplacer
Aéroport de San Bernardino international (SBD) - 79 min en voiture
Restaurants
Bear Mountain Ski Resort - 4 min en voiture
Kallans Bar And Grill - 9 min en voiture
Starbucks - 8 min en voiture
Circle K - 10 min en voiture
Applebee’s | IHOP - 7 min en voiture
Foire aux questions
Les animaux domestiques sont-ils admis dans l'hébergement ?
Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.
Combien coûte un séjour dans l’hébergement Canyon Crest Lodge. Hot Tub, Game Room, and Views. ?
À partir du 28 juin 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Canyon Crest Lodge. Hot Tub, Game Room, and Views. le 29 juin 2026 commencent à 747 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.
À combien s’élèvent les frais de parking ?
Un parking est disponible sur place.
Quelle est l'heure d'arrivée à l'hébergement Canyon Crest Lodge. Hot Tub, Game Room, and Views. ?
Les arrivées sont prévues à partir de 16 h 00.
Quelle est l'heure de départ de l'hébergement Canyon Crest Lodge. Hot Tub, Game Room, and Views. ?
Le départ a lieu à 10 h 00.
Où se situe l'hébergement ?
Dans le charmant quartier de Moonridge, cette maison de vacances profite d'une belle situation, à moins de 3 km des sites suivants : United States Adaptive Recreation Center, Club de golf Bear Mountain et Chair 5. Big Bear Mountain Resort et Chair 2 se trouvent également à moins de 3 km de distance.
Avis
9,4
Exceptionnel
Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
Note des voyageurs de 10 (Excellent), d’après 18 avis sur 22.
10 – Excellent
18
Note des voyageurs de 8 (Bien), d’après 3 avis sur 22.
8 – Bien
3
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 22.
6 – Satisfaisant
0
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 22.
4 – Médiocre
0
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 22.
2 – Horrible
1
9,6/10
Propreté
9,4/10
Arrivée
9,4/10
Communication
9,8/10
Emplacement
9,6/10
Exactitude de l’annonce
Avis
Avis vérifié
10/10 Excellent
Richard M.
25 déc. 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
great stay
me and my friends had an amazing time with this house. everything was great
Richard M.
Séjour de 2 nuits en décembre 2020
Réponse de VrboOwner le 22 juin 2023
Thank you for your review! We are so glad to hear that you enjoyed your stay at WOWRentals, we hope to see you again soon!
Avis vérifié
8/10 Bien
Belinda H.
28 mars 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great space for all
Property is perfect for adults and children. Patio was so nice with great views.
Belinda H.
Séjour de 3 nuits en mars 2021
Réponse de VrboOwner le 22 juin 2023
Thank you for your review! We are so glad to hear that you enjoyed your stay with WowRentals; we hope to see you again soon!
Avis vérifié
10/10 Excellent
Marina L.
30 mai 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great family house
This house is perfect if you’re traveling with a large group. Plenty of space for everyone to have their own privacy. We also enjoyed the large deck with a beautiful view.
Marina L.
Séjour de 3 nuits en mai 2021
Réponse de VrboOwner le 22 juin 2023
Thank you for your review! We are so glad to hear that you enjoyed your stay with WowRentals; we hope to see you again soon!
Avis vérifié
10/10 Excellent
Jacob D.
2 avr. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Beautiful and Clean Home!
This is a beautiful and spacious home, and everything was very clean. There is plenty of entertainment for families with kids of all ages. Service was great. We would definitely stay here again!
Jacob D.
Séjour de 2 nuits en mars 2024
Avis vérifié
10/10 Excellent
courtney f.
16 févr. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Family fun!
Property was easy to access, plenty of parking. Good for privacy with little ones, clean and nicely set up. View and massive porch space can't be beat. Quick drive to both summit and Big Bear, and tubing close by for little ones!
courtney f.
Séjour de 3 nuits en février 2021
Réponse de VrboOwner le 22 juin 2023
Thank you for your review! We are so glad to hear that you enjoyed your stay with WowRentals, we hope to see you again soon!
Avis vérifié
10/10 Excellent
Robin C.
14 sept. 2021
Les points forts : Propreté, communication, emplacement et exactitude de l’annonce
Group Getaway
Loved it. It was large, clean and plenty of activities to engage in. Would recommend.
Robin C.
Séjour de 2 nuits en septembre 2021
Réponse de VrboOwner le 22 juin 2023
Thank you for your review! We are so glad to hear that you enjoyed your stay with WowRentals; we hope to see you again soon!
Avis vérifié
10/10 Excellent
Leslie B.
1 mars 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Good times
The house is as pictured. Our group really had a good time. There was plenty of activities to do in the house and we were able to enjoy the snow in the backyard. This is my second time staying at this property, my family loves it.
Leslie B.
Séjour de 3 nuits en février 2024
Avis vérifié
10/10 Excellent
Allie F.
19 janv. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Big Bear
Had a wonderful time at this beautiful property. House was very very clean and in a beautiful area. The kids had a blast with the pool table and shuffleboard in the gigantic "playroom" downstairs. Perfect house for adults who want to hang upstairs by the firepit and the kids had their own space. Wonderful place will definitely be going back!!
Allie F.
Séjour de 3 nuits en janvier 2021
Réponse de VrboOwner le 22 juin 2023
Thank you for your review! We are so glad to hear that you enjoyed your stay with WowRentals, we hope to see you again soon!
Avis vérifié
10/10 Excellent
Berenice S.
23 août 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Gorgeous! Cant wait to come back.
This is a beautiful property with plenty of space for family to sleep and hang out. We really enjoyed the game room. The property was clean, well appointed and beautifully decorated. Last year I solid my rental property in Big Bear so I know the challenges of being an owner. The owner of this property has done an excellent job in making a welcoming and happy rental. Can’t wait to come back.
Berenice S.
Séjour de 2 nuits en août 2021
Réponse de VrboOwner le 22 juin 2023
Thank you for your review! We are so glad to hear that you enjoyed your stay with WowRentals; we hope to see you again soon!
Avis vérifié
10/10 Excellent
Arissa M.
2 déc. 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Beautiful place and amazing host
My friends and I had an amazing experience staying at this property. The check in process was easy and we were given check in and check out instructions ahead of time. All of our questions were answered right away and everyone I spoke to from WowRentals was very kind. Our host Shania was very helpful as well. The house was very clean and had everything we needed. Such an incredible place, we’ll definitely be back!
Arissa M.
Séjour de 2 nuits en novembre 2020
Réponse de VrboOwner le 22 juin 2023
Hello Arissa,
We are so glad you enjoyed your stay! Thank you for your feedback, we hope to see you again soon!
Avis vérifié
10/10 Excellent
Jeremiah H.
29 sept. 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Fun, Spacious Cabin
Wonderful place for a family reunion with games, a nice view from the top deck, and a hot tub to relax in on the lower deck. Kitchen was very well equipped with appliances, cookware, flatware, and kitchen tools. It was only missing spices and measuring cups. Bring a towel if you have more than 8 people. Management responded quickly. Great vacation!
Jeremiah H.
Séjour de 3 nuits en septembre 2021
Réponse de VrboOwner le 22 juin 2023
Thank you for your review! We are so glad to hear that you enjoyed your stay with WowRentals; we hope to see you again soon!
Avis vérifié
10/10 Excellent
Joseph O.
11 août 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Clean and roomy house
The property was super clean and well appointed. The only downside was a nonfunctioning jacuzzi which they told us about at check-in. They assured us it would be fixed but no one showed up during our 4-day stay. Everything else was good.
Joseph O.
Séjour de 3 nuits en juillet 2021
Réponse de VrboOwner le 22 juin 2023
Hello Joseph,
We apologize for the inconvenience regarding the hot tub. We will look into this issue to avoid this situation in the future. We are glad to hear you enjoyed the remainder of your stay and appreciate the high review.
Avis vérifié
10/10 Excellent
Voyageur vérifié
6 nov. 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Vacation
Three things bad about the property where AC we could not get to work refrigerator took way too long to cool down and pillows are hard as a rock other than that beautiful property had everything we needed
Voyageur vérifié
Séjour de 3 nuits en octobre 2020
Réponse de VrboOwner le 22 juin 2023
Hello,
Thank you for your feedback, we will forward this over to the owner. Sadly like majority of our properties in Big Bear, this property does not have A/C. We are glad you enjoyed your stay and we hope to see you again soon!
Avis vérifié
10/10 Excellent
Marcus K.
6 sept. 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
The BEST stay in Big Bear hands down
What a wonderful stay we had.The canyon crest lodge is a beautiful, big house in Big Bear. We walked in to its large and very clean living room and open kitchen which made a lasting impression on my family, parents and in-laws from out state. With the weather perfect, our only dilemma was picking whether we wanted to eat/drink inside or outside on the deck overlooking the mountain views. This house has everything from the spacious hot tub to the pool table, shuffleboard, ping pong and basketball that my kids played with daily. We loved having out here, and the kids cried when we left. I recommended this home to friends as the best place to stay, and we will be back.
Marcus K.
Séjour de 4 nuits en août 2020
Réponse de VrboOwner le 22 juin 2023
Hello Marcus, We are are so glad you enjoyed your stay! We truly appreciate your review. Thank you and we hope to have you back soon.
Avis vérifié
8/10 Bien
Aaron F.
2 août 2021
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Nice stay, great house with lots of amenities
This house is in a beautiful area and has a ton of amenities for the entire family. We loved all the games, the spa, and the fire pit. Very comfortable. Plenty spacious and certainly enough to do where you never have to leave. Close to town, hiking, and the lake, it was a convenient spot that felt like you were up in the mountains with views of the forest. Loved grilling on the spacious deck overlooking the trees. The only reason we didn’t give five stars is that there should’ve been more towels, including spa towels, and a house manual to use some of the appliances which took some time, find the gas turn on, etc. A couple windows didn’t open and a kitchen cabinet was broken, but they really didn’t affect our stay. We reached out to the property manager, but it sounds like some of these things aren’t handled in their contract. Nevertheless, we enjoyed our stay and would rent this house again.
Aaron F.
Séjour de 3 nuits en juillet 2021
Réponse de VrboOwner le 22 juin 2023
Hello Aaron, we apologize for the inconveniences of your stay. We will inform our management team to avoid these issues in the future. We hope you enjoyed the remainder of your stay and to see you again as well!
Avis vérifié
8/10 Bien
Angela C.
2 sept. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Nice house
This is a spacious house with an amazing view! We loved sitting out in the back deck to enjoy the scenery and watch the sunset. We also loved using the fire pit outside to make s’mores! I liked that 3 of the bedrooms had their own bathrooms and our kids enjoyed their own private space downstairs with the pool table and TV area. There was also many different areas to watch TV or just sit and relax.
Cons: Ants everywhere!! We lost half our breakfast items due to a major ant infestation in the kitchen and had to throw out all our untouched Costco muffins and cookies the morning after we arrived. We also had ants in many of the bathrooms and bedrooms - found them in my clothes, bed, and nightstand. In all the homes/cabins I’ve stayed at in Big Bear in my many visits in the past 20 years, I’ve never experienced a bug problem like I did here.
Appliances also were giving us problems. One of the stove burners didn’t work, the dishwasher didn’t work and the overflow drain flooded the counter and ruined the food and packages we had on the counter our first night also. Refrigerator leaked water.
I did notify management and they were responsive and sent someone over to take a look, but we were so afraid of more flooding that we just hand washed all our dishes the rest of our stay. He also provided ant spray for us.
Overall a wonderful property, would be so much better if we didn’t have to worry about the ants and leaking water…
Angela C.
Séjour de 2 nuits en août 2024
Avis vérifié
10/10 Excellent
Maria A.
24 août 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Excelente lugar
Un poquito caro pero lo vale, tiene todo lo que uno necesita
Maria A.
Séjour de 3 nuits en août 2020
Avis vérifié
10/10 Excellent
Julienne V.
17 août 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Beautiful Experiencd
Literally the property was amazing! Just as gorgeous as the pictures! We had a great time and really want to come back again!
Julienne V.
Séjour de 2 nuits en juillet 2020
Avis vérifié
10/10 Excellent
Michelle H.
9 juil. 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Loved it!
We were a little nervous about the property because of the review regarding the hot tub and WiFi but everything was PERFECT! The hot tub worked perfectly fine, we had ALL of our devices and a lap top on the WiFi and had no issues. It was clean and spacious. We weren’t sure if they would have everything we needed so we brought our own large sized pots and pans but they already had them and every small appliance you could think of. We only needed our air fryer. There is a slight moth issue around the hot tub however it’s kind of expected since you’re out in the woods and the house is well lit. Just make sure you close the doors when you step outside. Any way, we’re definitely making this an annual thing and coming back!!! Again, great rental!!!
Michelle H.
Séjour de 3 nuits en juin 2020
Avis vérifié
10/10 Excellent
William D.
8 juil. 2020
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great House
Bonus basket ball and ping pong in the garage to complement the great house.
William D.
Séjour de 3 nuits en juin 2020
Avis vérifié
2/10 Horrible
A L.
9 mars 2020
Les points faibles : Communication et exactitude de l’annonce
Basic amenities did not function. Customer service is non existent.
This location has multiple issues that urgently need attention for customer satisfaction. Upon arrival the home had ants. We booked this home for 4 days and 3 nights. On the very first night we lost all Wifi connection. This resulted in no tv or music for my family. The very next morning on Saturday February 29th, 2020, we called WOW rentals at 11 am to inform them of the multiple issues we had. We stated we had no wifi, the hot tub doesn't work, the kitchen has 3 light bulbs out right over the stove, the bathroom locks are broken, and the oven does not work. These may seem like minor issues but they were of great importance to us. We were there celebrating a birthday and could not bake our cake, and we felt as if we were cooking dinner in the dark. Wow rentals said they would send someone out and make sure they had a ladder to change kitchen lightbulbs. Jim arrived at around noon and took notes via text to inform the office. Jim said he struck out and could not fix issues with internet, bathroom locks, hot tub, oven, and was not told to bring ladder for lights. He said he informed the office and they would send someone else. At 3pm we made a phone call to follow up as we were still waiting for technician.
Spoke to Abby, who informed me that her manager was aware of the issues and had been making phone calls to get someone out here but hadn't been able to find anyone yet. It was an inconvenience to our family as we cancelled our group plans to wait for technician. At this point Abby said she was baffled at all the issues we were having because this residence hadn't had any if these issues brought to their attention before. Felt as of she was blaming is or accusing us of making it up. At 4 pm someone called to assure us someone was coming to the property at 5:30pm to check hot tub. We spent all Saturday waiting for technicians that never came. No other employee ever showed up so our issues were never addressed. 4 days 3 nights with basic amenities lacking function. Office seemed to show no concern for renters. Worst experience in big bear so far!