LA BELLE ET LA PLAGE – VILLA EN BORD DE MER, PISCINE CHAUFFÉE

Thank you Julie for coming and staying at Beauty and the Beach! We can't wait to welcome you back!

We are so glad to hear you had a great time! We look forward to welcoming you back in the future!

Thank you for sharing your experience at Beauty And The Beach. We're glad you enjoyed the beautiful location, the private walk to the beach, and that your granddaughters had a wonderful time in the pool. We’re sorry for any concerns caused by Hurricane Debby before your arrival. Our property managers worked hard to address these challenges, offering to adjust your travel dates to avoid any weather-related disruptions. Communication is a top priority for us, and our property managers were in touch with you promptly before your stay. During your visit, we were informed of two issues: a leaking water valve outside, which was promptly addressed by the water maintenance team on island, and a minor water leak from the AC vents. While the AC unit itself was functioning properly, we scheduled the repair for after your departure to ensure minimal disruption to your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an even better experience.

Thank you for recognizing the home’s incredible location and views. We’re glad those were a highlight of your stay, but we would also like to clarify a few details for future guests. The guests arrived on a Saturday following a severe storm, which deposited sand and debris into the unscreened outdoor pool. The pool pump operates on a timer and was functioning properly. The pool company services the property on Tuesdays, and they arrived on the regularly scheduled service day and confirmed that the equipment was working correctly. The insects observed were false blister beetles, not winged ants nesting inside the home. These outdoor insects periodically swarm on the island and are highly attracted to light. They had gathered near the illuminated windows in the primary shower and can enter when exterior doors are opened. We were notified Sunday morning that the home did not have hot water, and someone came out and restored it that same day. We apologize for the inconvenience this caused. The home is not advertised as having whole-house reverse-osmosis water. It has dedicated reverse-osmosis drinking-water faucets at the kitchen sinks. Salt is used by the water-softening system and is separate from the RO drinking-water system. Both systems are professionally maintained by a third-party water company. Regarding communication, the guest was advised in June to contact the property-management company directly and was provided our contact information. On the day of arrival, we also contacted the guest through our dedicated text line, where approximately 26 messages were exchanged during the three-night stay. The fact that the property is listed for sale does not mean it is being neglected. We responded to the concerns reported to us, coordinated the appropriate service providers, and also offered the guests a late checkout on Tuesday. We appreciate the feedback and will continue working to provide guests with a comfortable stay in this truly special beachfront home.

Thank you so much for taking the time to share your experience. We’re truly happy to hear that you enjoyed the stunning views and the peace and beauty of North Captiva, and that our team was able to help quickly whenever you needed anything. We also love hearing that the elevator and grocery delivery made your arrival and stay a little easier — that’s exactly what we hope for. Regarding the condition of the home, we do want to reassure you that the photos in the listing are current. The owners have made many updates since 2022, including refreshed interiors and new furnishings, to keep the home comfortable for guests. Because this is the first time we’ve received feedback about the home feeling worn, we genuinely appreciate you sharing your perspective. If you’re open to it, we would be grateful for any specific details about what felt in need of attention. We always want to continue improving and making sure every guest has the best possible experience. Thank you again for choosing to stay with us. We’re so glad your family had a lovely week on the island, and we hope to welcome you back in the future.