Réponse du propriétaire: Well Dean, thanks for your review. We have never had such a tough tenant as your family. We paid our maid to go buy you a brand new gas grill since you would not use the Kamada Joe Grill like our other guests. Then we gave you a $ 500 refund which we thought was more than generous because you thought the house was not up to your cleaning standards and because the new washer was not yet delivered in time for your stay. It does take up to 12 days to buy a top of the line Whirpool Washer, and when it arrived, it took another 5 days because it was crushed. None of these things were within our control. Our maid came back out when you requested her or you may have refused to let her come to the house after you arrived, I can't recall which. Between guests the 3 maids do not have time to do a Deep Clean like wash inside and outside over 36 windows, or every blind, but after your stay we did indeed do a Deep Clean from top to bottom. And the maids were more than willing to come back and clean all day if necessary to make your stay perfect. I have bought 4 new lamps for each bathroom to supplement the lighting, and the towels being mildewed, possibly was a result of not enough drying at the laundrymat where the maid had to do the towels that week. We also replaced every light bulb in the house yesterday, again that takes up to 3 hours to do, we hired another maid to come in and handle that. We did also remove and replace both sofa slipcovers after your complaint as I had no idea it was stained. I am very sorry your were disappointed, but even if you got a full refund, you would not have been happy. This home is quite large, you can't just snap your fingers, and expect everything perfect. Our future guests can read many other glowing reviews. No prior guests have had a problem with our mattresses, in ten years no guests has ever complained. In fact no guests have ever complained about so many items in one stay, I am frankly shocked at this review, as Linda thought she did everything she could to make you happy. When she asked what you wished, you simple requested a brand new gas grill, to which we paid over $ 600.00 to get for you the very next day, as we paid someone to pick it up for you and then a 2nd person to assemble it. Perhaps you would be much happier at a 5 star pet friendly hotel for your future stays. We are very sorry for your experience. Please confirm you indeed received our refund sent through Home Away.