VRCC Villa Bella Vista

We are honestly surprised by this review, particularly the statement that management was “difficult to work with,” as that does not reflect the actual interactions during the stay. The guest reported an issue with the washing machine on the day of departure, and we responded immediately by sending a handyman to the property. Upon inspection, it was determined that the issue was caused by a temporary power interruption during a storm, which had tripped a breaker. Unfortunately, brief power interruptions can occasionally happen during severe weather in Florida. Once the breaker was reset and the machine restarted, everything functioned properly again. The issue was resolved quickly and professionally. We believe responsive service is one of the most important aspects of property management, and in this case, assistance was provided within a very short timeframe after the issue was reported. For that reason, we do not feel it is fair to characterize our team as difficult to work with. We do appreciate the guest acknowledging that the beds were comfortable and the shower was enjoyable.

Thank you very much for taking the time to share your feedback. Your opinions are very important to us. We are pleased that you enjoyed your stay at Villa Bella Vista. However, we are very sorry that you were disappointed in having to pay an electric charge. Homeowners decided to charge based on actual usage rather than a flat fee. We take a photo of the electric meter at check-in and check-out to determine the exact consumption. This approach ensures fairness, as some guests may run the air conditioning at very low temperatures while leaving windows and doors open, or operate the pool heater at a high setting but use the pool minimally. We sincerely hope to see you in the future and can provide an even better experience for you. With kind regards, VRCC Team

Thank you for your feedback. We appreciate every feedback even feedback that is not positive for us helps us to improve our service. Let me clarify the items you complained about to explain future guests how it came to this revenge review. Lorraine had a great trip and never contacted us until check out. There was no complaint about cockroaches, missing toilet paper (we provide a starter package) or the pool furniture. We have a property manager on site that could have acted right away. It all went downhill at check out with the property manager when Lorraine apparently first realized that she had to pay for excessive electric consumption. Yes we charge for electric, we published it on our listing, we highlighted it in our contract you signed before you came and we told you at your check in on site. We understand now that you don’t like our terms and conditions regarding the electricity charge but since it was very clear from the beginning we don’t understand why you booked the place anyway. Dear potential future guests, revenge reviews are something we can´t control. It happens to every business and times online are getting rougher. it seems revenge reviews are an appropriate tool for many people to get what they think they are entitled to get. We disagree and hope the numerous 5 star reviews for our property help you to get a better look at things

Well, I don´t know what to say. We had 9 reviews so far and all full 5 star reviews. We always try to improve our service and are grateful for constructive customer feedback but I don´t really know what to do with "it was okay". To all future guests, please let us know if something is not to your full satisfaction while you are here so we can improve the situation right away to make your stay exceptional