We love the Waikoloa Beach Villas, it feels like home! This was our 4th time staying in various units. The location is amazing. The condos are spacious and well maintained and the hosts are communicative and extremely responsive. We will be back again!
Outstanding property, meticulously maintained and cared for. Excellent location, close to shops & beaches. Beautiful relaxing pool and older lanai for lounging!! Very spacious for 6 ppl!
We loved the condo. Everything was in its place, as described, and very comfortable. The view of the golf course was amazing. The location was perfect, as we were able to walk to the beach, the shops, and to restaurants. We would definitely stay there again.
Mahalo for having been our guest and for taking the time to share with us your recent stay. We are pleased to learn that you enjoyed your stay. It has been a pleasure to host you, and we look forward to welcoming you back the next time your travels bring you to the Big Island!
Mahalo,
Kona Coast Vacations
The property was fantastic!!
We had one little issue with the tv cable not working however it was fixed within minutes!!!!!
Kona coast was very good at communicating !!!!
Super nice people !!! Highly recommend
We were very happy with the accommodations and the location of this unit. Close to pool, and the complimentary start up supplies were much appreciated. Quick response anytime I called with any questions. Both before and after arrival.
Itâs always an honor when a guest provides us with a 5-star review. Thank you for taking the time to recap your stay! Weâre so happy to hear that you were able to relax and enjoy your time.
Nice property overall. Loved the layout and extra space for all. Downside. Beach equipment was very inadequate. Needs an upgrade. Kitchen has no amenities like salt or pepper or any condiments.
Aloha and Mahalo for your feedback. We hope you enjoyed your stay with us! We don't leave consumables in the units due to health and safety. We also do not provide beach gear.
Most everything was as presented with the exception of the outdoor grill. One of the main reason we selected this unit over the others we liked was the outdoor cooking area. The grill was in very poor shape and mostly unusable. That was a big disappointment.
There was a total of six adults, my wife and I, our two daughters with their husbands too. The only complaint there is, was regarding the management company. It was not communicated to us from them that the pool across from the condo was closed for renovations. That left one pool down on the other end of Waikoloa Vllas open for all the complexes to share. With only one working pool made the pool very crowded. When I let the management company know that we were disappointed that this was not communicated to us, their response was that they did not know. Hard to believe if your the management company why did you not know? When we checked in the toilet seat in the master bedroom was broken. Donât know why housekeeping did not report this? We called the management and they had it repaired a couple of days later. Other then those few hiccups, it was a good place to stay. Next year rented a unit in building G only because of the lack of communication by the management company.
Aloha,
We apologize about this. Looking at our notes. We had just found out about when you checked in. Had we known before, we would have given you notice. We are glad you enjoyed your stay.
Mahalo,
Kona Coast Vacations
Great spot for a family - if you donât mind cleaning yourself
We arrived at the unit I-4 based on written directions that were inaccurate. We were told not to follow gps, when in fact the written directions didnât make sense and in fact we could clearly see the sign for Waikoloa Beach villas on the right, directly across from the Queens shops. When we arrived, the unit was stifling hot. The upstairs sliding glass door handle was on the ground and I declined to have someone come into fix it because I didnât want someone coming in while I was staying there. I called the customer service and the woman said the NEST was new and to wait for it to cool down. I then noticed a dirty toilet, called back and said Iâd clean it and left the unit hoping it would cool down. Two hours later, returned and it was extremely hot. At 6:30pm I made a call again about the AC and spoke to an âafter hoursâ woman who said someone would be out in the morning. That evening I contacted the âconciergeâ and VRBO contact and explained that not only the AC was broken but two bathrooms were NOT cleaned and the kitchen was not cleaned. I got a response and said someone would be in touch in the morning. Luckily, I called again at 8:30am the next morning because no one was coming to fix the ac. After two emails and a phone call no one contacted me about these dirty conditions. At this point, I cleaned it myself considering Covid I wasnât going to risk using anything not knowing whether it had been cleaned. I emailed a couple of days later and of course received a response. âThank you for your feedback. You should have let us send someone by for the cleaning issues. That is not our standard and we apologize about that. We would have wanted to fix that for you.. I'm sorry that you did not want us to go by. I have a note that we spoke multiple times and you never brought the clean up again. We also got the AC fixed for you.. In the future please allow us to fix the issues you experienced so that you would have enjoyed your stay better. Safe travels home..â. Turns out the Ac compressor was broken and it was fixed and so therefore That was supposed to compensate that for having a dirty place. Luckily my trip is over but I will never stay at this place again. I have plenty of photos and videos of the bathrooms pre cleaned if needed.
Aloha Gioia,
Mahalo for taking the time to leave us a review on your stay. We strive for excellence and don't want any guests to experience issues - especially with cleanliness. We hire contracted cleaners and inspect all properties prior to check in. I apologize these were missed and that no one was sent out to re-clean the areas that you felt needed more attention.
The unit is equipped with a NEST AC system which can be viewed online and when we checked, it indicated that the unit was in cooling mode. We had notes to follow up with you in the morning, but you beat us to it by calling just as our office was opening, I'm glad that we were able to dispatch an HVAC technician that very next day to have this issue resolved. We hope to host you and your ohana again in the future and deliver a trouble-free stay.
Mahalo for choosing Kona Coast Vacations
Aloha,
Thank you for sharing your feedback about your stay at Waikoloa Beach Villas I4. We're glad check-in was easy and that the unit was clean, comfortable, and conveniently close to shops. We enjoyed hosting you and hope to welcome you back.
Mahalo,
Kona Coast Vacations
First, let me tell you, I am a VETERAN Hawaii condo/townhouse renter. This is definitely not my first rodeo :) This condo was very nice - maintained well-stocked well for the most part. Very clean and up to date. Located in a very convenient area of Waikoloa just across from the Queen's Marketplace (super nice to be right by the grocery store). Now the directions that were sent out to find the condo were completely wrong - someone needs to check their Left vs their Right :) but no big deal.
We thoroughly enjoyed our stay EXCEPT for one thing - hence the 4 star rating. There was no beach equipment and only 3 beach towels (for a condo that slept 6-8). Now, the company did NOT guarantee beach equipment - they stated that plainly. BUT- it's Hawaii and I have NEVER stayed at a condo that did not provide at least some (some provide a lot!). There was nothing. It doesn't have to be a ton - just a few chairs and maybe a boogie board or two....but I assumed there would be some. Let's be honest, MOST of the condo owners in the Waikoloa or Mauna Lani area do renting WELL....they know what they are doing and they do a great job. When the margins are so small, no beach equipment can make all the difference on whether to rent the same unit (or from the same company) again. Overall, a GREAT stay though. Mahalo!!!
Aloha â
Mahalo for taking the time to leave a review for Waikoloa Beach Villas I4. If you have any feedback on how we can earn a 10/10 stay next time, weâd love to hear it.
Mahalo,
Kona Coast Vacations
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Kona Coast Vacations is an Eco-Friendly professional property management company located on the Big Island of Hawaii. Open 7 days a week, we strive to help with each visitors' every need. We host over 5,500 reservations a year with the help of knowledgeable management, proficient team members and trusted homeowners.
At Kona Coast Vacations, we believe in preserving the beauty of Hawaii's ecosystem while providing exceptional property management services. Our commitment to sustainability allows us to care for our managed properties while minimizing our environmental impact.
Sharing Aloha from the first contact whether it is phone or email, we are here to assist by making the booking process as seamless as can be. We pride ourselves on providing hands on assistance whenever it is needed, whether it is reservation details, maintenance issues, or even booking activities!
Kona Coast Vacations is fortunate to team up with great property owners which are instrumental in providing exceptional homes for our new and returning guests. With over 250 vacation rentals from oceanfront homes, ocean view condos and private estates, we are here for your every need, open seven days a week to take care of our guests and owners. With two locations in Kailua Kona and in Waikoloa, we have dedicated specialists in guest services managing reservations, maintenance, and property checks alongside our accounting, support, and marketing specialists. We have been proud to be a VRBO member since 2001 and hold Premier Partner standings.
We hope to host you in Hawaii and help create a memory to last you a lifetime. We are your â'Ohanaâ (family) on the Big Island of Hawaii, please do not hesitate to ask us any questions regarding properties or activities.