TCNC # 1161 All Cedar Home - Vues à couper le souffle sur la baie de Hanalei et la montagne

Aloha, I appreciate your review. I take vey seriously negative comments. The choice of a vacation rental should enhance your island experience and I regret that the house did not do that.. First, the issue of the loft} in 25 years as a vacation rental,, the loft has never been an issue and is a plus since with 2 twin beds it provides extra sleeping space. When prospective guests ask about it for children , I say that generally I would not recommend it for children under 7 or 8. . Your daughter is 8 so it seems like it should have been appropriate for her to use. I am grateful that it was not a more serious event.. I am considering options to address this concern. The house is on a parcel that abuts the Kuhio Hwy but is located at the rear of the parcel. The road noise can be an issue depending on a persons perspective. Most guests feel the views and lush gardens make up for the adjacency to the road. I try and make the photos accurately depict the house. The house is furnished with mostly vintage and antique pieces. and I wondered if that was "dated" I appreciated that you clarified that it was actually specific to the couch, which you characterized as "uncomfortable". I will give that some thought. I truly regret that the house did not meet expectations and I hope on your next Kaua'i visit you are able to find a rental that more closely aligns with your expectations. With Aloha, Jane

Aloha, I sincerely regret that the house did not meet your expectations. The person that addressed the smoke alarm issue the following morning could have done so the evening you arrived had I been informed sooner. I will promptly have the other cleaning/maintenance issues you mentioned addressed. The road noise is what it is and I have made note of it in my property description. Qith Aloha, Jane

Aloha, I sincerely hope that the issues you mention did not adversely impact your overall experience at the Hanalei Vista House and more broadly with the north shore. My thoughts: First, the third sentence of the property description clearly states that " the house is 15 feet off the ground which:greatly enhances the views". Next, Spectrum is the main provider of tech service on Kaua'i and they provide less than stellar service. Service outages are frequent and when service is restored it often requires rebooting on site to restore service/ This was true in this case. In the tech world I guess a 6 year old tv is "ancient" and I will certainly visit the issue of purchasing a new one as soon as I return to Kaua'i. That said, I suspect the problem was not the tv but the strength of the signal from Spectrum. With Aloha, Jane