• VUES SUR LE GOLFE • À 2 pâtés de maisons de la plage • RÉNOVÉE RÉCEMMENT • Joyau IRB accessible à pied

Thank you so much! We enjoyed having you and your family.

Thank you so much for staying with us! It was very nice to have you and your family at our home.

Thanks for staying with us! Such a lovely family.

Thank you so much! We enjoyed having you and hope to have you stay again in the future.

Thank you for the information, we appreciate it.

We greatly appreciate your feedback. This property is scheduled for updating and renovations in the near future with that being said, we believe the pictures posted are a true representation to the charm and comfort of the property. Many items you brought about in your review could have been taken care of if they were shared with us during your stay, more specifically, within 24 hours, which is mentioned in our house rules/guide. Looking back at our communication during your stay, your group never mentioned any of the above items. There was communication about a remote, which was remedied. We also made you aware multiple times during your stay that we did have maintenance in the area and to let us know if you needed anything. The response from your party was that everything was great and nothing was needed. Again, if we were made aware of any of the items you mentioned above, we would have been more than happy have someone stop by to meet your needs better. Unfortunately, supplies for the house and our cleaning service need to be kept in a locked area so yes, they do need a closet. I can assure you, there are no cleaning sprays/supplies in there with harmful chemicals as those are brought in and out by our cleaning service for every clean. Again, we appreciate the feedback but would have also appreciated the opportunity to have assisted with the items you mentioned if we had the appropriate notice, communication, and or pictures to support your claims.

We do not appreciate people having the ability to flat out lie about their stay. There has been ZERO bed bug reports and this guest should not be able to defame the property in this manner. Unfortunately, we knew this review was coming when we would not apply any refund to our home for no reason why as many of the above was not brought to us during the stay or after the stay but appear in this review of lies. Typically, we try to be more tactful in a review response, but this is just ridiculous. To say that we were not communicative is completely incorrect, we responded to every single message that was sent by this guest, in terms of phone calls we respond via messages which is what we told this guest for this very reason so we have a paper trail of the conversation as well as for any damage claims (we will get to that). Our family stays at this property every chance we can and absolutely love the coziness of this property, being able to sit, see and listen to the Gulf, and walk right to the beach. All the reviews surrounding this one are 5 stars and people cannot wait to rebook. It is unfortunate that people try to use reviews as a way to get money from people, but we will not give a refund unless something is our fault and none of the lies listed found any credibility to us. All credibility was lost when we were informed by our cleaning staff that we would have to throw away about half of our towels because they were used to clean up feces, good news for all our future guests because the towels are now new.