6/10 Satisfaisant
cheree d.
13 juin 2024
Les points forts : Arrivée, communication, emplacement
Les points faibles : Propreté et exactitude de l’annonce
Very Disappointed in cleanliness otherwise nice property
Good news, then bad news.
The good news is that the property was conveniently located, felt safe, accomodated our weekend needs and the AC worked terrific. The owner communicated well and was swift to respond to our requests.
The bad news is that the cleanliness fell well short of what we expected. Check in was delayed an hour for the purpose of cleaning, yet when we arrived, it was clear that the bed sheets in the master had not been changed there were stains and hairs on the sheets. There was no bed comforter or blanket on the bed. When we stripped the sheets to wash them, the pillows were also in need of washing. There were no towels, soap or toilet paper in the master bath as communicated in the online listing. Towels were in the closet and on the dresser and there were only two washrags in the entire apartment. The online listing indicated 2 King beds, but they were queens. The online listing showed 4 bar stools, there were only 3. The toilet paper dispenser in the 2nd bathroom was broken and did not appear 'safe'. The master bath was the worst in that there was an excessive amount of mildew/mold on the shower head and the drain plug. There was toothpaste residue in the toothbrush holder.
As mentioned above, Jessica was responsive when we communicated our cleanliness concerns and the absence of toilet paper in that she rushed out to the store to purchase new sheets, TP, cleaning products and brought us extra washing supplies.
No $ concession was offered.
cheree d.
Séjour de 2 nuits en mai 2024
