6/10 Satisfaisant
Hollie H.
13 avr. 2025
Les points forts : Arrivée, communication, emplacement
Great location but villa needs some TLC!
Upon arrival we were pleased with the style and cleanliness of the villa. Lovely large bedrooms and several bathrooms, great for accommodating three generations. The cinema room was a great bonus too. However we experienced one too many maintenance issues to overlook them as a genuine oversight. Our toilet roll holder fell off the wall on day one. The fire alarm in the master bedroom was hanging from the ceiling. The tap in the children’s bathroom wouldn’t turn off so we had to shut it at the mains. The bbq had no utensils for cooking and we had no wine glasses at all so had to purchase some ourselves from the local Walmart. The outside area particularly was very tired and unloved and had not been cleaned properly. There was ash and cigar butts everywhere! The only two comfy chairs by the pool are both broken and unusable. The whole pool area is dirty and stained and the paint on the ceiling above the patio furniture is cracking and needed cleaning up everyday when it fell off! The villa felt as a whole, very tired and in need of some tlc to make it a beautiful stay again. We also got locked out of the gated community during our stay because the code had been changed and we weren’t informed. Luckily another family were behind us and gave us the new code to allow us access to our villa. Kind of defeating the point of the security though! We have stayed in Formosa Gardens several times and this time we were left feeling quite frustrated and disappointed with the standard.
Hollie H.
Séjour de 21 nuits en mars 2025
