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6/10 Satisfaisant
Sandra S.
30 avr. 2024
Mixed Experience
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We love the location of our rental and were happy with the condition as well. The Phoenix 5 has a great set up. The buildings lobby was under construction which we were not told about when booking. This really wasn't much of an issue except only 2 of the 4 elevators were working because of the construction. We could take the stairs most of the time but some said they waited up to 30 min to use them. Also we did not have a working refrigerator. Only 1 of our calls were answered by a property manager. We left message after message and e-mails. We were eventually provided a cooler with ice. When I e-mailed the property manager about compensation for a non working frig she never responded and when returning to our room that afternoon the code our door stopped working and we had to leave several voice messages and e-mails before we could get a new code while waiting in the basement foyer. When I asked why the code all of a sudden didn't work they said, "well door codes are great when they work and not when they don't". Needless to say we are very frustrated. The condo was dated but nice and honestly I would stay there again under a different management company.
Sandra S.
Séjour de 5 nuits en avril 2024