Casa Palmera-Terramar maison en bord de canal avec piscine, acceptant les chiens, kayaks/planches à pagaie/canoë

Thanks for taking time to review.

Thank you for your feedback. We take all guest comments seriously and appreciate the opportunity to respond. Prior to your arrival, you made multiple requests to cancel or reduce the reservation outside of the cancellation period shortly before check-in. During your stay, we also offered you the option to check out early with a full refund for your remaining days if you were not satisfied; however, you chose to continue your stay. Regarding your comments, we did not have any outdoor wood furniture at the property during your visit, so it is unclear what items you are referring to as “rotting.” As for the metal furnishings, the home is located directly on a canal near the beach, and exposure to coastal conditions can naturally cause some surface wear over time. That said, we routinely maintain and update outdoor items as part of our regular upkeep. The deck is structurally sound and built to support significant weight, including a large seaworthy boat on a lift below when needed. We have not received any prior concerns regarding instability. With respect to the interior, our cleaning team maintains the home to a high standard, and we have consistently received positive feedback in this area. We strive to provide a quality experience for all guests and will continue to maintain and improve the property.

Thank you for taking time to review. And for taking care of my home.

All the pictures of all my listings (including Casa Palmera) are correct and reflective of my homes. I also have my cleaning team to go to my homes a day or hours before guests arrive to check the property to ensure it is ready for guests. I believe this guest review is a retaliation because I nicely told her (during their stay) about the neighbors/HOA complaints and I was told by HOA representative that they will involve police if this guests extremely irresponsible behavior does not stop. Neighbor's complaints consisted of: very loud noise at very late night (that breaks the City's noise disturbance rule) coming from my home, riding wheelies in the street (trick of unsafe driving motorcycles) as well as other unsafe and irresponsible behavior. During their stay, I did not hear anything from this guest regarding their issues or complaints about my property. If they would of had any issues with my property, I would have sent my team to address the issues and fix them.

Thanks for your feedback. I'm glad you enjoyed your vacation. The crack on concrete was already fixed, the work schedule happened after your stay. I went there to see the cushions (per your feedback) but the outdoor cushions were placed in the outdoor closet (because of the strong winds it sometimes blew away) I told my cleaner ensure it's placed in the outdoor furnitures everytime they clean. What you see in the listing pictures (furniture, appliances wise) are what you will see in person. We also have a member of our team to look after the cleaning is done to ensure it is ready for next guests. It is also noted that our rate is one of the cheapest (if not the cheapest) for a maximum of 20 people guests.

Thanks for taking time to review. And I'm glad you all enjoyed your vacation and all the activities that Casa Palmera offers. Sorry about the mowing situation. The mower must have a good reason why he wasn't able to do weekdays before arrival. It is really hard to think of everything different types of guests would need in the kitchen. I followed a typical list that most property management company use for short term rentals. Whisk, corkscrew and cookie sheets were there before this season starts but not the cheese grater (I didn't think about this). I will make sure to provide them again. Palmera canal front beach house is a 2258 sq ft (combined upstairs and ground floor). It has 5 bedrooms total and 3 full baths. It has 8 beds upstairs (3 kings, 1 queen and 4 twin size) and 5 beds downstairs (2 full, 2 twin, 1 queen). Previous guests' review (they were 19 people) and said there's more than enough space.

Thanks for taking time to review. It appears you enjoyed your vacation but you miscalculated the key deposit refund and the refund policy (which are all outlined before you book) which may have triggered your low review which is not fair. The pool and gate marina fob key deposit is $175 refundable (not $25) to guest if my cleaner sees the key back. The $25 is for someone to make sure it is available and returned back. Some guest forget and then the next guests vacation is impacted. This is stated in listing. The extra guest fee is also in the listing. In fact, if you put the correct # of guests when you booked, the total quote will include the extra guest fee charge. The venmo/zelle is for guest to not get additional tax/fees vrbo would add. But vrbo is also an option to pay. Cancellations/refunds policies are also in the listing before guest booked. Lease contract is also in the listing. I send this again to guest after they book. I did not get a call or picture of the scuff marks on the walls, from you during your stay so I assumed everything went well. One of my team went to check the house before your arrival and he did not smell anything bad. The house is equipped with two central a.c. plus (if needed during Texas summer heat) window and portable a.c.s. We asked to put a foil inside the oven (if it's not there yet) to avoid the excessive oven dirt that some guest leave that would require extra cost. This way, the cleaning fee across the board is not increased.

Worst 4 days of my hosting life!! ‘Never thought I'd encounter a guest like this but I did. I now pray that I'll have discernment next time so it won't happen again. Please read my other guests reviews and not rely on this one review. There’s always 2 sides of the story. This guest clearly wants a free vacation. After their entire stay, he disputed the whole booking amount but VRBO fought this and won the case. Why stay the whole duration of the booking if there’s a big issue like A.C. ? This guest wanted to reschedule and mentioned that his other option is to get travel insurance for a refund. Then, he didn't respond to my follow-ups until I asked VRBO to reach out to guest as the check-in date is just few days away. He wanted me to waive the fees (when it’s stated in the listings about these fees) or he’ll review me negatively based on his experience. I was dumbfounded because it was clearly a threat. VRBO cannot do anything because it was said over the phone. Plus I will get penalized if I cancel the booking. Casa Palmera has 2 NEW cental HVAC unit of 3 Ton each for total of 6 ton installed just Jan 2021. When 'am about to send somebody, the guest said don’t send somebody anymore since he already fixed the a.c. thermostat of one of the two 3 ton unit and that the rest of the house is cold except for the one bedroom. Then, he called very late and said it is not working again but nobody is using the bedroom that night since he is in Houston. I get my team at midnite to install 2 window a.c. units. Only one was installed (but he left the 2nd one there) because the guest that was there didn’t want the 2nd one to be installed. My team said the bedroom is called. Next day, we went to check the thermostat. My husband said it’s working and talked to other guests there and was told they’re enjoying their stay. An hour past check-out time, guest (not the primary) called me and said the lockbox is broken. I said to just give the key to my cleaner (which is waiting patiently for them to leave) so she can clean. I went and check the lockbox and it’s not broken. My cleaner also said the lockbox has no problem. I‘ve several guests (majority booked via Airbnb) before and after this guest, and nobody complained about the thermostat and other things. If any of my beachhouses has no A.C. and my HVAC contractor can not get parts really quick, with Texas summer I will not let my guests stay and I've no problem with refunding the unused nights.

Hello George, we really appreciate you providing the positive feedback. We hope to see you again on your next visit to sunny Galveston. Have a very nice day and again thank you so much.

Thanks for your review and taking care of my home. I will definitely look into the items you mentioned here and will replace the easy to replace items like broom, vacumm, paddle (didn't know its missing one for the canoe). I remember I had place a de-humidifier there before. Also, you may have missed the wall switch for the backdoor lights switch.

Thank you for taking time to review. Hope to hear from you next time you're in the Island.

Thank you for your review. We've added another bedroom in the main floor and renovated all bathrooms , kitchen and floors. Hope to see you again this 2022 summer. :-)

Thank you for taking time to review. You are most welcome to return this coming summer. We've added another bedroom in the main floor :-)