Appartement vue sur mer et le Golf Links La Hacienda

This statement is defamatory, as there is no evidence of a cockroach (“cucaracha”) infestation in the residence. In your communications with us, you indicated that your daughter observed an insect in the bathroom; however, this does not validate the presence of cockroaches and may refer to another type of insect. Cockroaches are typically associated with unsanitary conditions and food residues. The residence is newly built and maintained to a very high standard of cleanliness, as consistently confirmed by all prior reviews and guest comments. In particular, the three weeks rental period immediately preceding your stay generated exclusively positive feedback (see Airbnb), and the apartment was thoroughly cleaned before your arrival. The property is located in Southern Europe, where insects are naturally present in the environment and, despite appropriate preventive measures, it is not always possible to completely prevent an occasional insect from entering a residence. Nevertheless, as soon as you informed us in the vending of the situation, the next morning our on-site representative intervened immediately and applied a professional treatment using a specialized product. Following this intervention, no further insects were observed, and you confirmed that the situation was resolved to your satisfaction.

Thank you for your appreciation and sorry for the mis-understanding regarding the deposit and rental of the bed sheets. You were our first reservation via Arbitel and indeed we forgot to put those costs on the listing. However we reached out to you via e-mail immediately to inform you about the mistake. You were fully aware about the fact that the deposit had to be paid separately and still confirmed your reservation. With regard to the bed sheets, you finally did not have to pay for it. With regard to the remote control for the garage, it has been replaced in the 24 hours and was properly working. We apologise for the inconvenience caused and confirm that Abritel listing is now updated and complete. We agree with you it is a very nice place :) Hope to see you again with less administrative burden