4/10 MĂ©diocre
Shelly H.
21 oct. 2022
Les points forts : Propreté, arrivée, emplacement
Les points faibles : Communication et exactitude de lâannonce
Definitely not worth the money!
Let me start by saying that the house location is nice and enjoyed watching the sunsets/dolphins from the balconies. We had lots of issues during our stay however.
Becuz we were staying only from Fri 4pm -Sun 10am, we asked to check in earlier. They offered 2pm check in for a lot extra. We would have paid more to get in at 12, but that much $ for only 2 hours was crazy. There was no flexibility, even when the house wasn't being used prior.
Parking is a huge problem. We knew about space for 2 cars only but thought the mgmt office (for extra parking) was close by. It isn't. We had to shuttle people all wknd, which was a pain. There is a ripped laminate floorboard in the main room that we tripped over all wknd. Bath doors don't lock. We saw that the main hallway had wires hanging from the ceiling and no smoke detector, the spa wasn't filled with water (tho we specifically asked to have it cleaned, filled, and heated prior to arrival due to short stay), and one of the ceiling fans in a bedroom wouldn't turn off bcuz it had no chain to pull to turn it off. We called the office and a maintenance man came, looked at things, left to get supplies, and returned later to fix things. He was there a long time and so Fri dinner was interrupted by having a stranger there. BTW, the only way to attend to the fan and not have him come back on Sat meant he had to cut power to it so it couldn't be used all wknd.
A huge issue was that there were not sufficient cooking pans, pots, serving bowls, etc to cook for 12 ppl. The ad said there were supplies to make a Thanksgiving meal so I assumed it was stocked, which it wasn't. For ex, there was a medium and small skillet only, so we had to cook ground meat for tacos in the medium skillet, put it in a bowl and cover it to try to keep it warm, cook the second batch, then wash the skillet to warm up tortillas. There was 1 big bowl to hold food to re-warm in the microwave. We served food from the pots in many cases. We could never get the dishwasher to work. I have the same brand of Bosch dishwasher but could not make it work. We hand washed the dishes. We texted them on Sunday at checkout about these issues, not wanting people there during our stay again. Would not give some $ back bcuz we didn't inform them immed. Said getting $ back only for spa. Overall, the mgmt. co is run like a corporation w/ no personal touch and extreme rigidity. Definitely not worth the $ paid and we won't rent anything from them again
Shelly H.
Séjour de 2 nuits en octobre 2022
