Avis vérifié
4/10 Médiocre
Liz H.
19 juil. 2021
Stressful and irritating checkin
I booked through VRBO and had no idea that I was actually renting a space from Abode. This is a rental company that uses VRBO to rent out their units but it is not mentioned in the main listing at all. Abode requires you to complete a whole SEPARATE registration including SS#, pic of drivers license and so much more. At first I was concerned that they were collecting all of my info as part of a scam and called VRBO who verified that it is part of the process and ok to complete. I then had to complete the same form with ALL of my info 4 times before it went through successfully. I added parking at this time (a whole separate Issue, I haven’t even started on that one yet!) I got a confirmation email then a few days before check in it sent me another email saying I had not completed the process so I wrote an email to the contact listed in the email with no response. I sent another email to the contact listed with no response. Finally I called and waited on hold forever just to be disconnected. This happened like 6 more times. When I finally got through they said it was an automatic email and I was all covered. Irritating. Then they informed me (the day we were heading to the rental) that there was no parking so even though I had rented a car with the plan of parking in the parking they offered I was suddenly unable to do so and had to find random parking garages. The pricing was way more than they originally charged me and since I already confirmed my rental car I had no option to change my plans based on this last minute info. They did refund me the cost I paid for parking but overall I spend almost double on parking making my car rental not cost effective at all. Then, they contacted me and stated that they needed me to send a picture of my credit card and another email with the charge on my account so they could verify which I understand is to prevent fraud but now I have given them a pic of my license, credit card, SS#, birthday, and address. I am not necessarily concerned about identity theft but this process was so extensive I will never rent with VRBO again. Unnecessarily stressful for a VACATION. Do not recommend Abode.
Séjour de 4 nuits en juillet 2021




































