Oasis des golfeurs | Kierland | 2 chambres près du TPC | Piscine chauffée

Thank you so much Brooke! We look forward to your next stay here with us! Reach out when you are ready so you can get the lotyalty discount! JĪ:HAN | The Palacio Properties

Thank you for your great feedback. We hope we can host you again.

Thank you so much Susan! Please reach out to us before your next stay so we can add your loaylty discount! The Palacio Properties

Glad the place hit the mark for you. Safe travels until next time!

Thanks so much! Glad you enjoyed the place and that our communication made things easy.

Thanks for staying with us. We hope you'd consider to stay with us again when you're back in AZ.

We're delighted you enjoyed your stay and found our property clean and convenient. We hope to see you again soon!

Thank you so much for the review! We enjoyed being your host and lookl forward to your next stay!

Thank you for the review! It was a pleasure hosting your stay and we look forward to your next visit

Thanks for staying with us, Sherri!

Thank you! We’re so happy you had an excellent experience.

Thanks for staying with us, Jacki!

Thank you Joanna! It was a pleasure hosting g you and we hope to see you again! Please be sure to ask about our repeat guest discount!

Thank you so much for staying in our property! It was a pleasure hosting your stay and we look forward to hosting you again anytime!

Thank you for your feedback. We appreciate you taking the time to share your perspective. We do want to clarify that at no point during your stay were any of these concerns communicated to us, despite our team proactively checking in during your visit and inviting you to let us know if anything needed attention. Had we been made aware of concerns such as the blinds, bathroom fixtures, tile condition, towels, or furniture, we would have had the opportunity to review and address them accordingly. Our listing accurately reflects the unit, amenities, and overall condition of the property. While personal preferences regarding comfort, style, and what qualifies as “5-star” accommodations can vary from guest to guest, our goal is always to provide a clean, accurately represented, and comfortable stay consistent with the listing. We encourage all guests to communicate concerns during their stay so we can assist in real time. The Palacio Properties

Thank you for the review. For our future guests, nothing was mentioned to us about any of these things. We strive to make sure our guests have a great experience. Unfortunately, if we are not advised of any issues, we cannot help. We do have in our listing prior to booking that we do not supply glass as there have been several instances of glass being brought to the pool, broke and cause the entire pool to be shut down, drained, cleaned and could not be reopened until the city approved.. the pool was shut down for 2 weeks impacting a lot of our guests as we have multiple units here, it was awful. We also mention that we do provide stemless plastic wine glasses. We did advise that there is also no smoking. Please reach out to us if you have any questions as we are more than happy to answer.

Hi Sydney — thank you for your review and for noting the home was clean, spacious for your family, and that you enjoyed the pool and hot tub. We’re also glad our team’s responsiveness and support came through during a difficult situation. We are truly sorry you were approached by a resident who made inaccurate claims upon arrival. For clarity for future guests: this is a legal short-term rental. As soon as you notified us, we immediately escalated the this to the community’s property management/office. Management addressed the resident directly, and the resident later apologized. Importantly, there were no further occurrences for the remainder of your stay, and we have not had this issue continue. While we cannot control the actions of individual residents, we take concerns like this very seriously and act quickly through proper channels. We also supported you in real time (including sending a supervisor after the late-night knocking). Regarding relocation/refunds: at the time of your request, we did not have another vacant unit available to move your family into on short notice, your reservation was completed and you remained in the home. We did offer a discount and complimentary late checkout. We appreciate you sharing your experience and truly hope we can host you again under much better circumstances and with an additional disocunt for a future stay.

Thank you for your kind feedback! We hope to host you again.

Thank you so much for the review. We look forward to hosting you agian soon!