I didn't realize it was upstairs when I booked it. By the time I realized it, it was too late to change. There was only one wash cloth and one hand towel for three people for four nights and no kleenex and only two rolls of toilet paper. They did give us five wash cloths and a box of kleenex and another roll of toilet paper. The TV never worked. We tried every way we could to get it to work, but we could never get it to work.