Romantique lac Seneca vin Trail Getaway / Hot Tub / Animaux acceptés

What is a cottage? "A cottage is, typically, a small house. It may carry the connotation of being an old or old-fashioned building. In modern usage, a cottage is usually a modest, often cozy dwelling, typically in a rural or semi-rural location...typically one near a lake or beach" Google. Our cottage meets that description in spades, except that it's on an acre of land about 100 yds from the water, next to an historic 200 year old mansion. A very beautiful picturesque property. We respect guest comments and it seems that guest had different expectations. We're sorry we didn't meet his vision of a cottage. As for the pet, not all cottages rent to pets, and when they do, they charge a pet fee. Being dog owners ourselves, we know that our options are to pay the pet fee when we travel - or - pay someone to care for the pet at home, which is often more expensive. But having our pets with us is a big positive, which is why we allow pets at our cottages. We agree that the hot water heater, while fine as long as showers are not running consecutively, should be upgraded this winter. Sorry for any inconvenience. While we live in a part of the country where we rarely need air conditioning, it's nice to have it at those times. We agree with guest and also plan to upgrade the A/C this winter. Thanks for taking the time to provide your observations about your stay at our cottage, and for staying with us. Regards, Pat and Brenda

Thank you Natalie. That's awesome. Glad you had a good time. Please come back again. Best regards, Pat & Brenda

We are sorry guest was this disappointed. Unfortunately online booking sites created conflicting reservations for the same date, which was beyond our control. The other guest was accommodated that night. This cottage is listed as a "lake view cottage", and is about 100 yds from the water, with lake access. The property, one acre, is shared by a 200 yr old historic mansion, which is being worked on. Many people are captivated by this mansion and often stop by to look at it and to take photos. The cottage is well maintained, as attested to by the many guests who have stayed there. Those guests usually speak very positively about the mansion, as well as the beautiful, peaceful, and private setting. There is a cottage that is waterfront in front of it, about 100yds away - not even close to the cottage. Our housekeepers are noted for the fine job they do preparing our cottages for incoming guests, and there are no odors. The cottage has all new appliances and washer/dryer - new large screen TV with high speed wifi - leather living room furniture - and a hot tub. It is in the center of the Wine Trail, and only 5 minutes from the nearest town, with a 24-hour super market, many shops and stores, restaurants, and gas stations. Even a movie theater. Walking distance on the same street to the Outlet Trail for hiking and biking. Because we receive so many calls and emails, we ask guests to use text to better help them. During guest's stay, many of his concerns were not mentioned, except for the conflict in booking the first evening. There appeared to have been miscommunications as a result of guest booking online, and possibly not reading all the information contained therein. We are keenly aware of guest expectations, and work hard to meet them. Again - it is disheartening to know we came up short in this guest's experience. The vast number of guests who stay at this cottage continually tell us how much they enjoyed it. So this review is a surprise, and it seems to have stemmed from the mix up at the very beginning. We are very sorry for that.

Shannon it was great having you as a guest and we appreciate your very nice comments. Hope to see you both again, Pat and Brenda

Craig we're delighted that you enjoyed your stay at our cottage, and that you were thoughtful enough to share your experience with others. We were pleased to have you and your family and hope you come again. Pat and Brenda