Wake and Sea - 5 chambres, 5 salles de bain Gulf Beach Front Home - 12 personnes

Thank you so much for your review and for choosing to stay with us again! We're thrilled to hear you continue to enjoy the location. It is always a pleasure hosting your family. We look forward to welcoming you back for another great stay!

Thank you for your review! We truly appreciate your feedback and are glad you had a positive experience. We look forward to you booking again in the future.

Thank you for taking the time out to complete the review! We're pleased to hear that you and your family had a great time. We appreciate your feedback and are committed to continuing to provide excellent service and we look forward to you booking again in the future.

Thank you so much for your kind words! It was a pleasure hosting you and your family. I'm so glad the home was a great fit for all 11 of you and that you had a wonderful stay. Thank you for recognizing our commitment to responsive communication—we strive to make every guest's experience as enjoyable and stress-free as possible. We truly appreciate you choosing to stay with us and would love to welcome you back on your next trip!

Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We take the cleanliness, safety, and maintenance of our property very seriously. The home is professionally cleaned and inspected between every guest to ensure it is prepared for each arrival. During your stay, no concerns regarding the cleanliness of the property, the toilets, or the deck were reported to us. Had we been made aware of these issues, we would have responded immediately to investigate and resolve them. Following your departure, the deck was inspected and any necessary maintenance was addressed. We also confirmed that all toilets are functioning properly, with no evidence of plumbing issues during or after your stay. We regret that the property did not meet your expectations. When you notified us about your concerns of seeing insects in the home, we responded immediately by contacting our licensed pest control provider as soon as they opened. A technician arrived at the property within approximately one hour to inspect and treat the home. Although the property receives routine pest control service, occasional insect activity can occur in our coastal environment, particularly during the warmer months. We take all pest-related reports seriously and work to address them as quickly as possible. Regarding the electronic door lock, we received an automated notification during your stay indicating that the batteries were running low. The batteries had been replaced prior to your arrival but unexpectedly discharged faster than anticipated. To prevent the lock from failing and creating a potential security issue before our maintenance technician could arrive, we asked if you would be willing to replace the batteries using the spare batteries provided in the home. You kindly agreed without objection. We had already ordered a replacement lock, which unfortunately did not arrive until after your departure. The lock has since been replaced. We appreciate all guest feedback, as it allows us to continually improve the experience we provide. Our team is committed to responding promptly to concerns and maintaining a safe, clean, and well-maintained property for every guest. We regret that your experience did not meet your expectations and appreciate the opportunity to address your comments.