I was too upset to call during my vacation, so here are my notes:
- We arrived to the apartment at 11:30pm, and after a long travel day, my door code would not work. After more than 10 calls, and several voicemails, i finally was able to get a hold of someone, but they guided me on how to reset the door code, and I had to manually do it myself. I felt defeated and restless, but thank you to the young man at the Banyans front desk who was also assisting 2 other families who had booked through Koko Resorts.
- The bed closest to the window had a broken box spring under the mattress and anyone who slept with their heads against the wall, like normal, would sink in. Restless nights required THE WHOLE FAMILY to switch beds every night so each person could sleep on the NOT broken bed. Very embarrassing.
- The room was not fully cleaned, and seemed as though whoever did "clean" the room before our stay just brushed the sand and dirt up against the wall near the refrigerator.
- 2 Dirty, Crusty Towels were left in the storage cubbies in the bedroom, which also left me to believe that whoever cleaned, did so in a rush and did not look around or even count the amount of clean towels that we were given.
- The shower head had so much grime on it, i tried to rub it with a sponge that i gave up from being so disgusted, and we used the center nozzle, by switching the water pressure on the shower head our selves, so we had some peace of mind knowing that the water was some what clean.