Superbe unité frontale Gulf. DEUX MBR sur un immense balcon!

Dear Guest, We appreciate you allowing us to host your stay and are glad you enjoyed our condo's balcony, proximity to the beach, and found the AC to be amazing. Regarding your dissatisfaction with some elements of the condo, we feel a need to respond. We want future guests to know that we are on-site every day at this building and available to help any guests with an issue. We spoke with this guest about the refrigerator and explained that when a refrigerator is cleaned on the same day of your arrival (doors open, cool air escaping while cleaning), it could take up to 24 hrs to cool back down after being filled with warm groceries. This is the case for any refrigerator and is also explained in our Guest Guide which is provided to every guest prior to arrival. We followed up with the guest that night to inquire about its cooling and was told by the daughter that all was good. Regarding the glasses, nothing was ever said or reported to us, we would have been happy to replace them. The guest never mentioned anything to us about a worn pot holder or a chipped dish. We would have been happy to address this as well. The bathroom door was as simple as tightening 3 loose screws. It was not hanging loose off the frame. As for the ice maker, the refrigerator is a a standard household refrigerator just as you would have in your home. When 10 people are occupying the condo during the heat of the summer and constantly using the refrigerator, it can only produce so much ice at a standard rate. This is to be expected. Our guest guide informs everyone to perhaps buy additional bags of ice. Please know that our condo is a guest favorite and stays booked while consistently receiving 5 star reviews. We regret that this guest had the issues mentioned and didn't take advantage of our daily on-site customer service. Had we been notified of some of the issues she would have had a much more enjoyable stay. We will be reviewing the issues mentioned for future guests.