Particulier / consommateur
Salle(s) de bain
Dispositifs de sécurité
Type de destination
Salle à manger
Équipements de loisirs
Piscine / Spa
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:23
Occupants maximums:10 (peut accueillir jusqu’à 6 adultes)
Les réservations annulées ne seront pas remboursées.
A perfect home for a holiday stay!
It is a beautiful home with every amenity we needed. The owner and manager went out of their way to make sure every detail was taken care of. The pool was nice and warm with a beautiful view of the lake. The bedrooms were beautifully decorated and spacious. Very comfy! I can’t say enough about this beautiful home. We will definitely be going back.
Thank you so much for the review. We strive to ensure our guests have an amazing vacation and we are delighted you enjoyed our home.
Absolutely perfect. Our family have just spent 2 weeks in this beautiful spacious property which was very clean and well maintained. The Disney bedroom and provision of toys and character outfits went down a storm with our 2 grandchildren. The kitchen was well equipped for anyone who wanted to prepare food and eat at home. Apart from having a barbecue on one of our "rest days" we ate out most of the time and found an abundance of good restaurants nearby. The Longhorn Steak house is definitely a must.
The property was in an ideal location for quick access to the theme parks and the information provided at the property gave us many useful tips about the surrounding area. I would like to say at this point that whilst directions to supermarket where good there is now a new Walmart which is nearer to the property so a little update on this would be beneficial to future clients.
The view from the master bedroom balcony was amazing and it was gorgeous to sit out there and watch the beautiful sunsets.
The outside area along with the fabulous pool and hot tub were amazing especially after a long day at the theme parks. The pool and hot tub were maintained as promised each Friday. During our stay we did have to contact the maintenance team on one occasion it was the morning after we had arrived and we did not have any hot water. There were very clear instructions on how to contact the team and the problem was dealt with immediately by 2 lovely polite and friendly guys. It was a quick fix as the fuse had tripped following a thunder storm the previous night.
Dawn the owner of the property provided excellent customer service and promptly answered any queries we had prior to our holiday.
Overall this property was up and beyond our expectations and we would not hesitate to recommend it to others. We would like to say a big thank you to Dawn for the use of her property which allowed us as a family to enjoy a wonderful holiday.
Thank you for the fabulous review, and we are delighted you enjoyed your stay with us. We hope to welcome you back again soon.
Amazing villa in a very convenient location.
The villa was very spacious, very clean and well maintained. It is very close to disney, all the main restaurants such as olive garden, i hop, cracker barrel etc and shops including Wal-Mart target and publix. The pool area is private and sunset lakes is very quiet and peaceful. Owners have thought of everything to make this a home from home. We would highly recommend this villa for your holiday. The owner Dawn was a pleasure to deal with.
Thank you for taking the time to leave a review, and we are delighted to hear you enjoyed your stay, it was a pleasure to have you as our guests.
Outstanding. Didn’t want to leave !!!
The property was immaculate. Even the wonderful pictures didn’t do it justice. It has everything you could possibly need for your stay in Orlando. Dawn was excellent to deal with and they provided wonderful information for both the property and things to do in the area. We have recommended the place to everyone on out return as we would have no doubt anyone visiting would be impressed. It’s close to all the parks and attractions. Seriously couldn’t recommend all aspects of our stay enough. We will definitely return.
Thank you for your fabulous review - it makes all the hard work worth while. We look forward to welcoming you back again soon, when there will no doubt be new upgrades and changes. Thanks again, it was a pleasure to have you as our guests.
Spacious villa in excellent location
Lovely spacious homely villa, perfect for our 3 generation family holiday. Everything was exactly as described on website and it was very well equipped. Situated over looking the lake, we enjoyed many stunning sunsets and the location was perfect for visiting the Parks, shopping or eating out.
All communications with Dawn were very professional yet personal and we would recommend the villa and hopefully return one day.
Thank you for your review, and we are delighted to hear you enjoyed your stay, and we hope to welcome you back again
Good layout, nice rooms and recently painted, but an old property that needs work.
Upon arrival, we found several burnt out light bulbs, dirty and rusted air vents, disastrous state of the furnace area (all that dust and mold coming into the house and affecting the air we breath - I developed a respiratory infection as a result), no frying pan but a rusted old skillet, sand in the pool - pool pump and heating broke down after three days and we lost 3 days of pool use as a result, dirty patio table + chairs that had not been cleaned, cobwebs all-around (not ones that form overnight but ones that have not been cleaned for a long time), missing panels in the vertical blinds, dirty and uncleaned furniture on the upstairs balcony (we never used it), dirty garage with old games tables etc, rusty BBQ that we never used, dead cockroaches in the kitchen and children's room. Several other issues but I shall stop here. All in all, a very disappointing vacation after having spent thousands of dollars in flights from several parts of Canada. I have rented properties in Florida many times over the past 30+ years and have always had a good experience with the property exactly as described. In this case, I think some of the photographs on the website are pretty old and does not reflect the current condition of many of the items. Having said all this, the cutlery, cookery etc was more than sufficient although the pots and pans are old and worn out and need to be replaced. Both Dawn and the Property Manager were responsive however I did not appreciate the immediate answers and justification by the Property Manager to every issue I raised. It felt like he thought he was dealing with someone (me) who was renting for the first time and had no idea of what this business was all about. Although we will not be returning nor recommending this property to any of our friends and connections, I think the owner can rectify all the issues without too much of an expense and I think it will bode well for her future clients. I recognize my feedback is contrary to feedback from many other guests but I say it the way I see it and my intention is that this feedback helps the owner to make the changes necessary to maintain her property well, beyond repainting. BTW: The two ensuite bathrooms were great (recently renovated - though in one of them the shower was very close to the side wall vs. centred and one actually had to stand sideways to take a shower). The third bathroom really needs to be renovated. The tub + tiles are old with mold. I have all current photos.
I am very sad to receive this, as I have received positive reviews both prior to and after this, but will address the points made, as our aim is to ensure each and every guest has a positive experience.
The guests arrived on Feb16th, and emailed, ‘We just got here. A bit of a problem with the alarm system but OK now. I have to say the place is a lot smaller than I expected based on the photos etc. I should add though that it is nicely laid out, clean and well furnished. The following day, ‘Just wanted to let you know that my grandson loves his Disney bedroom and he is having a blast with the games room in the garage. The house is very nice and Matt is very helpful".
The house photos are accurate with the exception of the refurbished bathrooms and new patio furniture. The pool table in the games room is only a year old, having replaced it last year. As the guest stated, the whole house has recently been repainted, with a new pool heater in January.
I heard nothing more until a message from our MC on February 20th to advise that the pool pump had broken and needed replacing. I immediately authorised this and it arrived and was installed 2 days later on February 22nd. The guest called me and stated they were unhappy, and I offered them the opportunity to check out with a refund, which they quickly declined. In fact, a few days later they emailed to ask for a late check out, which I gave them at no charge. I also refunded 4 days pool heat to them. They thanked me for the quick fix to the pool pump.
Light bulbs are checked regularly, and although occasionally one can be missed, it is often the case that the metal string needs to be pulled to activate the lights. This was not reported, so could not be rectified. The house is regularly treated by pest control, which explains any dead bugs that can occasionally get in through open doors.
I presume the furnace the guest refers to is the aircon vent. This was brand new last year and is plastic, so can not rust. Again, this was not reported.
The other cleanliness issues could have been addressed had they been reported, this was not the case.
I am sorry that the guest did not enjoy their vacation, but we were not given the opportunity to address any of the issues mentioned in in their review. We believe we went over and above to fix any problems quickly we were aware of. I will be forwarding the review to our MC (who live on the estate) so they can check and rectify any of the issues mentioned for our future guests