Incroyable 2 chambres Hilton Hawaiian Village, Ocean Front Property

Thank you for your 5 star review! We appreciate you trusting our team with your travel planning needs and hope you will consider us again!

Thank you for taking a moment to share about your experience! We are so pleased to hear your stay was wonderful. We look forward to helping you travel again soon!

Thank you for taking a moment to share about your experience, Kevin! We are so pleased to hear your stay was fantastic. We look forward to helping you travel again soon!

Thank you for your 5 star review! We're so happy to hear you had an amazing stay and that the resort staff made such a positive impression. We're glad the inconveniences you experienced with the washer/dryer and the elevator did not detract from your overall experience. We truly appreciate you choosing to stay with us and look forward to welcoming you back again soon! Thank you again for choosing to stay with us, and we hope to welcome you back again soon!

Thank you for taking a moment to review your experience, Christine! If there was anything we could have done to make your experience a 5-star experience, please let us know, as that's what we aim to provide for all of our guests. We appreciate you trusting our team with your travel planning needs and hope you will consider us again!

Thank you for taking the time to share your experience with us. We're delighted to hear that you had a great time. We appreciate you trusting our team with your travel planning needs and hope you will consider us again!

Thanks for your review, Jeremy! We are happy to hear your stay was great. We appreciate you trusting our team with your travel planning needs and hope you will consider us again!

Thanks for your review, Mary! We're thrilled you enjoyed your vacation and found the property to be beautiful as well. It's wonderful you could even see the luau from your balcony, what a terrific view! We appreciate you trusting our team with your travel planning needs, and hope you will consider us again!

Thanks for your review, Rachel! We're thrilled you enjoyed your vacation. It sounds like you had everything you needed for a perfect stay. We appreciate you trusting our team with your travel planning needs and hope you will consider us again!

Thank you, Julie! We are so happy you enjoyed your stay. We appreciate you trusting our team with your travel planning needs and hope you will consider us again!

Thank you for your review, Deborah! We are thrilled you had a wonderful vacation and had a beautiful view from your condo. Unfortunately, the operating hours for some local restaurants and stores are different due to Covid, but hopefully, as things continue to open that will normalize soon. We are happy though, that you were able to enjoy your stay overall. We appreciate you trusting our team with your vacation plans, and hope you will work with us again!

Thanks for your review, Deborah! We're thrilled you had a wonderful vacation and enjoyed your trip. It sounds like you had an incredible time. We appreciate you trusting our team with your travel planning needs, and hope you will work with us again!

Thanks for your review, Kurt! We're glad to hear you had a wonderful vacation and even got a terrific view. Hopefully, the missing cheese grater was not too much of an inconvenience but it does sound as though the kitchen was very well stocked otherwise. Having a view of the luau is incredible, too! We appreciate you trusting our team with your planning needs and hope you will consider us again.

Thanks for your review, Rekha! It sounds like you had an incredible stay. We are so glad you were able to upgrade your view and the villa sounds like it was wonderful for you. We appreciate you trusting us with your vacation, and hope you will work with us again!

Thank you Chris! We are so happy you had a wonderful vacation and enjoyed your stay. And thank you for the tips you suggested for future travelers. We appreciate you trusting our team with your travel planning needs and hope you will consider us again!

Thanks for your review, Laura! We're thrilled you had an amazing vacation and that the resort was wonderful. It sounds like you had an awesome trip. We appreciate you working with Michelle to make your travel arrangements and hope you will work with our team in the future!

Thanks for your review, Sharon! We are so glad you enjoyed the property and amenities. It sounds like you had a wonderful vacation and felt right at home at the resort. It was a pleasure working with you to book your stay, and hope you will work with us again!

Thanks for your review! We're thrilled you enjoyed your vacation. We appreciate you trusting our team with your travel planning needs and hope you will consider us again!

Hi Jennifer, while we strive to provide accurate information and helpful service throughout the process, we respectfully do not believe your 1-star rating reflects the nature of our involvement or the service we provided. We are truly sorry to hear that the villa did not meet your expectations and completely understand how disappointing that must have been. That said, I’d like to clarify a few important points. The photos on our listing are the same as those provided by Hilton. As outlined in the rental agreement — and discussed during the booking process — this was a non-cancelable reservation so your request for a partial refund is not negotiable. Additionally, exact unit assignments, décor, layout, and features such as balcony size or window placement are determined solely by the resort at check-in and are not guaranteed. If you did not raise these concerns with resort management during your stay, we strongly encourage you to do so, as they are best equipped to address issues like this while guests are still on property. Given this, we are hopeful you were able to enjoy the island and appreciate you taking the time to provide feedback. We hope you’ll give us the opportunity to assist you again in the future.