Escapade à Tenney Mountain avec une vue magnifique sur les Montagnes Blanches

Thank-you, Marcia

Hi Peter, This is the first we are hearing about a power outage during your stay. We certainly do understand your frustration, and while we have no control over the circumstances, we would have tried to compensate you for your inconvenience. Should you choose to book again, allow us to offer a discount. Marcia & Tony

Thank-you for the review. I am glad you had a great time at our ski house. In response to your comments: We have been renting our home for over 20 years, and while our home is on the mountain near the slopes, we have never stated it is a ski in, ski out. I am sorry you had that impression. The usual suspect bugs in NH, that hibernate indoors, have been quite a nuisance this winter and we have had a time of it keeping them out. The first floor room has a double, or full-size bed. It would help if you could send me a screen capture of any errors you have mentioned so that I may correct them. Marcia Anzalone

Thank-you for the review! Marcia

Ellen, Glad the home was large enough for your party. The views are amazing from my rental. During the colder months it is common for the ladybugs to come inside. We checked the home ourselves and there were none only a few days before your arrival, so there must have been a few cold days after that. Thanks for choosing Tenney Mt Getaway for your stay! Marcia

Thank-you for the review! Marcia

Thank-you for your review. We are working on upgrades! The a/c splits in the bedrooms was this years splurge. We try to keep it comfortable and clean. Marcia

Thomas, I am so glad you were happy with the place. It means a lot when guests take the time to write a review. Thank you, Marcia

Thank-you Sarah:)

Thank-you for the review. I am so glad the home worked out for you and your family. Congratulations to the graduate. Marcia

Thank-you for the review! Glad your group enjoyed the stay. Marcia

Sandra, Thank-you for the positive review. I'm glad you had a good time. Marcia

Thank-you for the review. We have a scheduled maintenance each season with a local pest control for wasps, ants and mice, so I was surprised by this. I haven't seen any, so hopefully it was a one time thing. Marcia

After 81/2 years of renting my beautiful mountain home, I finally met up with an unfortunate incident that I could not fix: my cleaning company had not shown up to clean and would not fix the error even after spending a lengthy conversation explaining to them the error was on their part. My backup cleaner was not answering their phone either. I spent the entire evening calling other companies in the area but no one was answering on a Friday. I now have a more accommodating cleaning company that I can rely on to go in and clean no matter what. I am not sure why my guest had to clean sheets as I always have 2 sets of bedding and towels per guest. I was told by HomeAway support that I had been generous by offering the discount, which was 20%, with another 10% for any future stay. I am saddened that this guest is still pained by this but I cannot go back in time and change what happened. This is the original letter of response: "We are very sorry that the rental had not been cleaned for your arrival. We understand your disappointment and appreciate the inconvenience this must have caused you and your guests. There is no question that this did not meet the very high standards our customers have come and should continue to expect. Please accept the 150.00 along with your 300.00 refundable security deposit. I would also like to extend to you a 10% weekend discount or an additional free night to your next stay. I can promise you that the highest quality standards will be met in the future because protecting our reputation is a key priority for us. Again, I apologize for our mistake and regret any inconvenience caused as a result. We look forward to continuing to be your first choice for a rental in the White Mountain and lakes region of New Hampshire. Sincerely, Anthony & Marcia Anzalone"