Labrador Mountain House

Thank you Kelly! You and your group are welcome back any time. Labrador Mountain house is a great destination in winter too...hope to host you again soon. Jan and Ken

To whom it may concern. We have since replaced the water bed with a full kingsize mattress.

We are glad that our house suited Ronald’s group’s needs perfectly. We are sad that as hosts we did not meet his expectations. The feedback is valued, and we take it seriously. Note we allowed for early check in (9 AM) and late check out (mid to late afternoon) Additionally we allowed for two drop in guests for dinner on Friday. We did this although our house rules clearly prohibit drop-ins. Please note our responses to the feedback. Yes we reside in a Yurt which is about 400-500 feet away thru the woods. The yurt is nestled in the woods and does not have view of the house. We do have a security camera for the guests and our safety. On Friday we noticed one of their vehicles bringing an additional (2)guests with suitcases coming into the house with our security camera. We stated our concern about the extra guests we had approved as drop-ins staying overnight. Then two more guests arrived in a different car. We expressed our concerns about the extra guests. When Ronald told us to stop communicating with him about this we did. Concerning our coming over to the house check the pool. Ronald told us “..and you are welcome to pop in anytime you like. We are a pretty easy-going bunch.” The night before they were going to check in there was heavy rain, and we needed to check the pool weir for leaves so the pump would not be stressed the next time it ran. We asked if the weir could be checked but when we received no response we gave notice we were coming over based on the earlier permission. We also picked up garbage. We as hosts are also disappointed that damage was not reported to us. Our vintage Seller’s cabinet door was pulled off its hinges, a floating pool lounge chair was punctured, a pool noodle was pulled apart, a kid’s stuffed toy was chewed on by the dog, the handle on a cleaver was cracked, and the pool weir was now leaking. Fortunately, insurance damage protection was purchased. That said a heads-up about the damage would have been helpful as we need to plan for future guests. Finally, several weeks after booking Ronald asked us to have a party at the location with ten extra guests. We could not accept this since parties are not allowed. This is based on extra traffic for our neighbors, liability of non-booked guests, etc. Ronald brought this up again on the day of check-in and said that it was unfortunate that their group could not spend more time at the house. They found a different venue to meet the need for a party. Perhaps this influenced Ronald’s overall disappointment. Again, we are happy the house perfectly met the needs of Ronalds group. Our actions as hosts are rooted in providing the best service to our current and future guests as well as protecting the venue for future guests and ourselves. We encourage you to look at all of our excellent reviews before letting this one influence your booking decisions. Best Jan and Ken.

Thank you for your feedback. We appreciate you coming to stay at Labrador Mountain house. We are sorry that the issues you addressed led to disappointment and we were also surprised as no one in your party shared any of these concerns during your stay. We wish you had reached out to us during your stay so we may have helped mitigate what we could. There are ways the internet can be tweaked such as resetting the modem and the extender, or turning off extraneous devices. We list nearby places to get food and groceries in our binder. We communicated with you by text and face to face during your stay and were told all was going well so far and that the house was beautiful. When you reached out for internet information we responded promptly and we sent the baby clothes that were left behind within a day of your request. As you mentioned, our internet is described accurately in our listing, it is HughesNet, a satellite internet provider which is the absolute best you can get in our area at the time. That said, it is not what most non rural folks are used to which is why we take pains to set expectations. The peace and beauty of this wooded setting, the privacy afforded to our guests of Labrador Mountain house, this is the jewel in our crown. There are restaurants and grocery stores within a 20 to30 minute drive, perhaps not convenient, but to most of our guests, part of the charm. Groups that seek to work online and have all they need within a short distance generally do not seek us out. We were disappointed that we were given a lower review score based on things we clearly set expectations for. We wish you and all of your group the very best.