6/10 Satisfaisant
Lisa Z.
1 août 2022
Les points faibles : Arrivée et emplacement
Summer rental in Les Deux Alpes
Our family of 4 stayed in this apartment for 8 days in July. We frequently stay at rental homes in the US and Europe so we have experienced all types of places. Of all the stays weâve ever had, we found this to be the most disappointing one. Iâll start with the pros - the kitchen is very well stocked, the wifi is strong (we had to work while staying in the apartment), it was nice to have a washer and dryer, and the apartment is set up to accommodate many people, so it may be good for larger groups.
On the other hand, there were many negatives. The check in process was awful. When we arrived at the office of the management company it was absolutely filthy. She told us the address, circled it on a map and handed us the keys. We were on our own to find it in a maze of buildings and units. After a long day of driving we did not appreciate that. The building that the apartment is in is very dirty and unwelcoming with an atrocious smell in the hallways. Once we entered the unit we found a freezing cold apartment and we then had to make our own beds with folded up sheets they left us. They didnât even give us mattress covers - just one sheet and one duvet cover per bed. Weâve never had to do this with a vacation rental over the last 10 years and found this to be very frustrating after the long travel day we just had. They also really skimped on soaps - we had to buy detergent, hand soaps and shower soap.
I had a series of questions about how to use the stove and heater (if itâs this cold in July I wonder what itâs like in January) but there was no guide left to help renters. I had to keep contacting the management company. There was also a very foul odor coming from the plumbing in the bathroom and I was told that we just need to run water and it would clear out. I can tell you that after 8 days that smell never went away.
Les 2 Alpes is a fun area with many things to do for kids in the summer, but overall we were never able to feel comfortable or truly enjoy ourselves here.
Lisa Z.
Séjour de 8 nuits en juillet 2022
