Villa Florence - Oasis de luxe à Bali, 3CH

Dear Trent, thank you very much for your kind review. It was great hosting you and we hope to have the opportunity to host you again in the future :) Warm regards, Northern Estate

Dear Iliana, thank you very much for your kind words. It was our pleasure to host you and we would gladly do it again at any time. You are always welcome back! Warm regards, Northern Estate

Thank you Hayley for your kind words. It was our pleasure to host you and we would gladly do it again at any time. You are always welcome back!

Dear Meagan, thank you very much for your kind words. It was our pleasure to host you and we would gladly do it again at any time. You are always welcome back! Warm regards, Northern Estate

Thank you for the feedback, Martin! We are very happy that you enjoyed your stay with us and look forward to hosting you again in the future.

Dear Debbie and Bruce, Thank you for sharing your positive experience at our villa. We're delighted to hear that you found it comfortable and well-suited for families or groups of couples. It's great to know that the villa's proximity to amenities and the nearby coffee shop added to your convenience. We're also pleased that you appreciated our daily cleaning service. We're committed to providing a fully self-contained experience, and we're glad this met your expectations. We look forward to welcoming you back for another wonderful stay in the future.

Thank you very much, Abby! It was great hosting you and we hope to have the opportunity to host you again in the future :)

Thank you for the feedback, Mike! We are very happy that you enjoyed your stay with us and look forward to hosting you again in the future.

Dear Sky, thank you for your kind words. It was our pleasure to host you and we would gladly do it again at any time. You are always welcome back! Warm regards, Northern Estate

Thank you Chris for your kind words. It was our pleasure to host you and we would gladly do it again at any time. You are always welcome back!

Thank you very much, Sigrid! It was great hosting you and we hope to have the opportunity to host you again in the future :)

Thank you Fiona for your kind words. We are absolutely delighted that you had a wonderful time staying with us and would love to see you again. You are always welcome!

Dear Michelle, Thank you for taking the time to share your feedback on your recent stay at our villa. We greatly value your suggestions for improvements. We've already taken action based on your concerns. We've replaced the mattress in room 1 and completed a fresh coat of paint throughout the bedroom. Regarding the safety box, we're pleased to inform you that we have already installed them in each room. Regarding the air conditioning in the upstairs bedroom, we've had it thoroughly inspected and it's still in good working condition. However, we'll continue to monitor it closely. Your feedback is invaluable in our commitment to enhance our guests' experience. We hope to have the pleasure of welcoming you back and providing an even more enjoyable stay in the future.

Dear Matthew, Thank you for choosing to stay with us and for your feedback. Firstly, we would like to sincerely apologize for any inconvenience you experienced during your stay. We understand your concerns regarding the noise coming from nearby Villas and other establishments. We are always trying our best to address these issues and to minimize any disruptions for our guests. I am sure you understand that certain noise issues are out of our control since we do not control / own all surrounding establishments. We would like to assure you though that we have taken active soundproofing measures to ensure a more peaceful environment for future stays. Regarding your concerns about safety, and cleanliness issues, we take these matters seriously. Our guests safety and wellbeing is our top priority. We are committed to ensuring that our property meets the highest standards of comfort and safety regulations and have already initiated the installation of more safety rails to assist our guests. We appreciate your honest feedback as it helps us to identify areas for improvement and ensures that we can continue to provide a good experiences for our guests. We hope that we can welcome you again, we are confident that you will notice a positive difference. Warm regards, Northern Estate

We are deeply sorry that our villa and our services did not meet your expectations. This does not reflect the exceptional experience we want to offer our guests. We would like you to share with us your concerns and any dissatisfaction you had about your stay. We assure you that we would have made every effort to ensure that you had a pleasant stay with us. You could have shared with us the problem you had with the wall before you decided to leave the villa. The points you mention have already been taken into consideration as the comfort of our guests is our priority. In any case, we are sorry for the unpleasant experience and hope that if you choose to stay in one of our properties again, you will have the best experience worthy of the services we provide. We will be happy to see you again at any time!

Dear Amy, Thank you for taking the time to provide feedback on your recent stay at Villa Florence. We are pleased to hear that you enjoyed the excellent location and found our villa manager, Jess, to be helpful and attentive. We apologize for the noise issues you experienced during your stay. While the noise from motorbikes and the barking dog is beyond our direct control, we are currently examining measures to mitigate this problem and we are actively working on improving the soundproofing. Emma, our cleaning staff member, strives to maintain high standards, and we regret that this was not reflected during your stay. Please be assured that we have addressed this issue with our team to ensure improvement in the future. We also apologize for the issues with the water spouts. We are glad to inform you that this issue is resolved and all problematic water spouts have been replaced, ensuring that such problems do not recur. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Villa Florence and provide you with an improved experience. Best regards, Northern Estate