We are so sorry to hear that you were not happy with our property! This property has been in our family for over forty years, and we are continually maintaining and upgrading the property. In the last two years we have replaced the television, one of the beds, one of the living room chairs, and the water pump (to improve water pressure). For next season we will have new curtains, new rugs, a new futon cover, and new bedding.
We wish you had notified us during your stay, instead of after you left, regarding your complaints. We would have responded promptly, locating the space heaters and fireplace tools, and replacing any soiled items.
However, there are some issues that you've raised that we could not have addressed. The cottage is, indeed, about 50 yards from the street. This is because the cottage is right next to the lake, and the street is farther away. It is a wonderful rental for people who do not mind walking from their parked cars to the cottage, and who enjoy the lake.
Especially in rainy weather, we do get some pine sap dripping onto the front deck, and spiders will build webs and lay eggs, from time to time, on the property. We are modifying our cleaning procedures to hopefully reduce any unpleasant experiences, but we do appreciate your letting our future renters know that there is a real risk of encountering pine sap, spider webs, and spiders, on our property. We encourage the use of butane lighters, or long matches, which we have provided, to light the gas grill.
We hope that others will continue to enjoy the pleasant interior and surroundings. We also note that these particular renter received a substantial refund due to expenses that they incurred while staying on our property. We care deeply about our renters' satisfaction and about the care of our property.
