6/10 Satisfaisant
Caroline
23 sept. 2025
Les points forts : Propreté, arrivée, communication et emplacement
Les points faibles : Exactitude de lâannonce
The villa itself? Fabulous. Spotlessly clean, beautifully equipped, and in a location that was nothing short of perfect. We were even greeted with a lovely welcome package â though no milk or bread, which, being British, felt like a small national crisis over breakfast.Where things became less fabulous was the communication. Paying the balance was a saga: the payment link didnât work, eventually I was told it would come out of the same account as the deposit (which it did), and yet I still received two more requests for payment..Surprises continued. The property description didnât mention that electricity would be billed separately â that little nugget only appeared after the deposit was paid. Nor did it mention the CCTV pointed at the pool, which was less âholiday privacyâ and more âBig Brother: sun lounger edition.âOn the penultimate day, I spotted a 300 pending transaction from my account. After asking, I was told it was a damage deposit âjust in case.â Again, not something weâd been informed about. And, once home, I was told we hadnât followed the electricity policy and money would be deducted from the damage waiver. Luckily, photo and video evidence cleared that up â cue an apology for the miscommunication.So, in short: the villa and location were superb (truly faultless, CCTV aside), but the lack of clear communication about payments, electricity, and deposits did put a dampener on things. With a few tweaks to transparency, this would be a five-star experience.
Caroline
Séjour de 11 nuits en septembre 2025
