Avec cet emplacement pratique, vous n’êtes jamais bien loin de l’endroit où vous devez vous rendre.
Découvrez des lieux d’intérêt à proximité
À proximité : Russell Square
3 chambres2 salles de bain5 personnes
Équipements populaires
Internet
Réfrigérateur
Lave-linge
Non-fumeurs
Four à micro-ondes
Découvrir la zone
London, England
Angel Building
Place, Angel Building
6 min à pied
Sadler's Wells Theatre (théâtre)
Place, Sadler's Wells Theatre (théâtre)
6 min à pied
Université City University of London
Place, Université City University of London
8 min à pied
Londres (LHR-Heathrow)
Airport, Londres (LHR-Heathrow)
75 min en voiture
Où vous dormirez
3 chambres (5 personnes)
Chambre 20
1 lit double
Chambre 21
1 lit double
Chambre 22
1 lit 1 place
2 salles de bain
Salle de bain 13
Toilettes · Douche uniquement
Salle de bain 14
Toilettes · Douche uniquement
Espaces
Cuisine
Bureau
Lock
Protégez vos paiements : réservez toujours sur Abritel.
N’acceptez jamais les demandes suspectes et utilisez toujours les moyens de réservation offerts sur notre site ou notre appli. Si une personne vous demande de réserver ou de payer directement auprès d’elle avant que vous effectuiez votre réservation sur Abritel, veuillez ne pas lui répondre et nous le signaler.
Enjoy staying in the heart of Pimlico, London with this duplex 3-bedroom apartment located on the ground floor of a secure residential building — NO LIFT. Self check-in from 3:00 PM by collecting keys at a nearby location. Wi-Fi is available, great for both work and leisure. A refundable damage deposit is required.
The Space:
Welcome to this duplex 79 m² 3-bedroom apartment on the ground floor of a building without a lift, perfectly situated on Great Percy Street in the heart of Pimlico. The apartment is professionally cleaned before every arrival so you can settle in straight away.
Bedroom 1: Double bed, Bedroom 2: Double bed, Bedroom 3: Single bed. The apartment has two full bathrooms.
The living area is a great space to unwind, with a smart tv (flat screen) and dining table and chairs.
The fully equipped kitchen has everything you need: full fridge, microwave-oven combo, stove, dishwasher, Nespresso Classic coffee machine, and electric kettle and toaster. A washing machine is available for your convenience. The flat has electric heating throughout the cooler months.
Families welcome
Need a cot or high chair? We can arrange it for your arrival — just let us know after booking:
- Baby cot — £50 for the stay
- High chair — £50 for the stay
- Both together — £70 for the stay
Good to know before you book
Check-in: From 3:00 PM via self check-in — simply collect the keys at a nearby location. If you’re arriving after 7:00 PM and need someone to meet you with the keys, please let us know at least 24 hours in advance. Late arrivals between 7:00–9:59 PM incur a £50 fee; 10:00 PM–12:59 AM is £90; after 1:00 AM is £120. Please note that any late check-in fee must be paid in cash upon arrival. We’re flexible when we can be — just give us a heads-up!
Check-out: By 10:00 AM.
Damage deposit: A refundable damage deposit of £800 is required before arrival. It may be processed via a third-party payment provider such as Stripe, Swikly, or Flywire. The deposit is returned in full within 14 days of check-out following a standard inspection.
Max guests: 5 people (including children and infants). Please keep within this limit so everyone is comfortable.
Smoking: The apartment is non-smoking throughout.
Events: The apartment is a private home and not suitable for parties or events.
Guest Access:
The accommodation is private and exclusively for guests during their stay. Free Wi-Fi connection, information on London and restaurant recommendations, sheets, towels, soaps and much more.
The Neighborhood:
About the King's Cross Location:
King’s Cross has transformed into one of London’s most exciting neighbourhoods, built around the spectacular redevelopment of King’s Cross and St Pancras stations. Coal Drops Yard and Granary Square on the canal make this a lively area to stay. Transport connections are exceptional — King’s Cross / St Pancras offers the Tube, Eurostar, and fast trains north, making it one of the best-connected spots in all of London. Islington and the Angel are a short walk away.
Getting Around:
King's Cross St. Pancras (Circle, Hammersmith & City and Metropolitan/Northern/Piccadilly /Victoria)
Other Things to Note:
Wi-Fi may occasionally be affected by area-wide connectivity issues. Please note a noise monitoring device is installed at the property entrance for extra security and to ensure the peace of the property. This device is not located in any sleeping area or bathroom. Photos are as accurate as possible — minor updates may not always be reflected immediately. Management may occasionally need access to the property for inspection, maintenance or viewings (between 8:00 AM and 7:00 PM with reasonable notice). In genuine emergencies, access may be required without prior notice. We’ll always communicate as much as possible and be respectful of your stay.
Interaction with Guests:
You will have the property all to yourself during your stay. We are available by email phone should you require assistance during your stay.
Animaux de compagnie non autorisés, animaux d’assistance autorisés
Charge may apply
default
Fumeurs/non-fumeurs
Hébergement non-fumeurs
All guests must submit a copy of their ID in advance for verification purposes. This cannot be done on-site. The ID must be received before check-i...
Informations importantes
À savoir absolument
Hébergement n° 11153018a
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Cet hébergement accepte les espèces
Les fêtes et les événements de groupe sont interdits
Possibilité de location à long terme
L'hôte a indiqué que l'hébergement n'était équipé d'aucun détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
À propos du quartier
Londres
Cet appartement vous donne rendez-vous à Londres, plus précisément dans le centre-ville. Les célèbres Oxford Street et Marché couvert de Covent Garden valent le détour si une mission shopping est à l'ordre du jour. Les boutiques ne sont pas votre tasse de thé ? Tournez-vous plutôt vers les non moins emblématiques Grande roue London Eye et Musée d'histoire naturelle. Envie de vibrer le temps d'une soirée ? Consultez l'affiche des illustres Emirates Stadium et Royal Albert Hall.
Sadler's Wells Theatre (théâtre) - 6 min à pied - 0.5 km
Université City University of London - 8 min à pied - 0.7 km
Centre d'exposition Business Design Centre - 12 min à pied - 1.0 km
Russell Square - 17 min à pied - 1.5 km
Comment se déplacer
King's Cross Station (gare) - 9 min à pied
Station de métro Angel - 9 min à pied
Aéroport de Londres London City (LCY) - 44 min en voiture
Restaurants
The Lexington - 4 min à pied
Breakfast @ Double Tree - 6 min à pied
Bloom Kitchen & Bar - 6 min à pied
Bar 60 Doubletree Hotel - 6 min à pied
Mildreds - 6 min à pied
Foire aux questions
Les animaux domestiques sont-ils admis dans l'hébergement ?
Non, seuls les animaux d'assistance sont acceptés au sein de l'hébergement.
Combien coûte un séjour dans l’hébergement 3BR 2BA Duplex Flat by King's Cross - Clerkenwell ?
À partir du 27 sept. 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement 3BR 2BA Duplex Flat by King's Cross - Clerkenwell le 21 oct. 2026 commencent à 746 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.
Quelle est l'heure d'arrivée à l'hébergement 3BR 2BA Duplex Flat by King's Cross - Clerkenwell ?
Les arrivées sont prévues à partir de 15 h 00.
Quelle est l'heure de départ de l'hébergement 3BR 2BA Duplex Flat by King's Cross - Clerkenwell ?
Le départ a lieu à 10 h 00.
Où se situe l'hébergement ?
Dans le quartier de Centre-ville de Londres, cet immeuble se trouve à moins de 2 km de Université City University of London et Russell Square.British Museum et Cathédrale Saint-Paul se trouvent également à moins de 3 km de distance. Station de métro Angel est à 9 minutes à pied et Station de métro King's Cross St. Pancras est à 10 minutes.
Avis
8,6
Excellent
Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
Note des voyageurs de 10 (Excellent), d’après 19 avis sur 30.
10 – Excellent
19
Note des voyageurs de 8 (Bien), d’après 5 avis sur 30.
8 – Bien
5
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 30.
6 – Satisfaisant
3
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 30.
4 – Médiocre
2
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 30.
2 – Horrible
1
9,2/10
Propreté
8,4/10
Arrivée
8,6/10
Communication
9,0/10
Emplacement
9,0/10
Exactitude de l’annonce
Avis
Avis vérifié
8/10 Bien
Elise A.
5 août 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Good for the able-bodied. Key was easy to obtain but followed by a significant walk uphill with luggage. Many rental bikes nearby which made commuting around the city convenient.
Séjour de 5 nuits en juillet 2026
Réponse de VrboOwner le 17 août 2026
Thank you for sharing your experience. We’re pleased you enjoyed your stay overall and appreciate your helpful feedback. We hope to have the pleasure of welcoming you again in the future.
Avis vérifié
10/10 Excellent
Ceraleanne
15 mai 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
This was a great place to stay for our family on our trip to London. We were easily about to access underground and buses and the space was clean.
Séjour de 5 nuits en mai 2026
Réponse de VrboOwner le 16 mai 2026
Thank you for your lovely review! We’re so glad you enjoyed your stay and found the location convenient and the space clean. We’d be happy to host you again anytime!
Avis vérifié
10/10 Excellent
Benjamin B.
29 mai 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Lovely flat near Clerkenwell and Angel, living room particularly pleasant. Host was super helpful and responsive, everything quite easy.
Séjour de 4 nuits en mai 2026
Réponse de VrboOwner le 7 juin 2026
Thank you for your review! Really glad you had a great stay and hope to welcome you back again soon.
Avis vérifié
8/10 Bien
Sangeeta Y.
20 août 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
The rooms were clean. Host was responsive. The neighborhood is quiet. We loved the upstairs living room area more. We were hardly at the apartment because we had a lot of activities planned. But, having a fully functional kitchen was very helpful. Also, having a washer/dryer was very useful with 4 family members in the apartment. It is a steep hill to climb up to the apartment after collecting the key from the store. But, once you get up there and explore the neighborhood, it is quite pleasant. Angel tube stop and kings cross was 10 to 15 min walking distance from the apartment making traveling really easy. Also, bus services are very good in London and bus stops are really close by. Overall, a good stay!
Séjour de 14 nuits en juillet 2026
Réponse de VrboOwner le 25 août 2026
Thank you so much for your review! We're glad the apartment and the neighbourhood worked so well for your family's stay, and we'd be delighted to welcome you back.
Avis vérifié
6/10 Satisfaisant
Francesca H.
29 juil. 2026
Les points forts : Propreté, arrivée, emplacement
The apartment was clean and conveniently located. It took 17 days after check-out for me to receive my deposit back in full. Our issues with the apartment: No drink coasters or tablemats, no tea towels, no bath mats, only one pillow provided person, only one set of keys which was inconvenient for a household of 5 people, dishwasher tablet dispenser does not close. Half of the window in the main bedroom was boarded up - because of this it could not be locked.
Séjour de 5 nuits en juillet 2026
Réponse de VrboOwner le 3 août 2026
Thank you for sharing your experience with us. We appreciate you taking the time to provide your comments and are glad that you had a pleasant stay overall. We are always looking for ways to enhance the guest experience and appreciate your observations. We hope to have the opportunity to welcome you again in the future.
Avis vérifié
10/10 Excellent
Andrea P.
26 janv. 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We were very happy with our stay! Great host communication!
Séjour de 3 nuits en décembre 2025
Réponse de VrboOwner le 8 févr. 2026
Thank you for your kind review! We're so glad to hear that you were happy with your stay and that communication with the host was great. We hope to welcome you back soon for another wonderful experience!
Avis vérifié
6/10 Satisfaisant
Zohreh A.
11 sept. 2026
Les points forts : Arrivée et emplacement
The location was very good.There was an excellent communication however the host expected us to open the clogged drain of the shower. Each time I emailed they said they have to organize it with their team. It took two days and at the end we did it ourselves. Instructing us to go and purchase a drain opener is not appealing to any guest.The cookware were extremely scratched and unhealthy. So when we asked for a proper pan they asked us to go and purchase it and then send the invoice or pick it up from somewhere….. Again, they had to organize it with their team which eventually happened on the third day of our five days stay.Overall, the impression I got was that they don’t care as long as they get their money. I also told them it’s as if I’m talking with a chat bot!!!!I am sure the next guest would enjoy the new set of pans and pots that were supposed to be there in the first place.
Séjour de 5 nuits en août 2026
Réponse de VrboOwner le 11 sept. 2026
We appreciate you sharing your feedback. We’re glad to know you appreciated the location and communication throughout your stay. The points raised have been carefully reviewed, and the necessary follow-up has been completed to continue improving our service and guest experience. We remain committed to providing attentive support and a comfortable stay for all our guests.
Avis vérifié
10/10 Excellent
Mark F.
24 févr. 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Everything was very comfortable and smooth. I would book again.
Séjour de 1 nuit en février 2026
Réponse de VrboOwner le 9 avr. 2026
Thank you for your review! We’re glad your stay was comfortable and hassle-free. We’d be happy to welcome you again anytime!
Avis vérifié
10/10 Excellent
Simona B.
4 juin 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We very much enjoyed our stay!
Séjour de 1 nuit en juin 2025
Réponse de VrboOwner le 26 juin 2025
Thank you for the review!
Avis vérifié
10/10 Excellent
Diane T.
30 oct. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Wonderful location, beautiful and clean flat!
Séjour de 7 nuits en octobre 2025
Réponse de VrboOwner le 2 nov. 2025
Thank you so much for your lovely review! We’re delighted that you enjoyed both the location and the apartment itself. It was a pleasure hosting you - and we’d be happy to welcome you again on a future trip to Paris!
Avis vérifié
10/10 Excellent
Prasad P.
2 mars 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great location and great host. Super responsive. The pickup location for keys is convenient- about 3-5 minute walk and was on the way coming from st.pancras. Recommended the place. There is an amazing sandwich shop around the corner and great coffee shop frequency close by as well.
Séjour de 4 nuits en février 2026
Réponse de VrboOwner le 9 avr. 2026
Thank you for your review! We’re glad you enjoyed the great location, convenient key pickup, and nearby cafés and shops. It’s wonderful to hear our communication was helpful. We’d be happy to welcome you again!
Avis vérifié
10/10 Excellent
Joey G.
7 nov. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
The flat was perfect for our stay in London—very walkable area, not far from various destinations, and we made friends with a few foxes in the area on our nighttime walks.
Séjour de 5 nuits en juillet 2025
Réponse de VrboOwner le 2 déc. 2025
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the flat, the walkable location, and even made some fox friends during your evening walks. It was a pleasure hosting you, and we would be happy to welcome you back anytime!
Avis vérifié
10/10 Excellent
Laura D.
3 juin 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great place!
The flat was great. Nice quiet neighborhood with easy connections to busses and train stations. Clean, comfortable apartment.
Séjour de 4 nuits en mai 2025
Réponse de VrboOwner le 4 juin 2025
Thank you for your kind review! It’s great to hear the apartment met your expectations for cleanliness and comfort. We'd love to host you again in the future!
Avis vérifié
10/10 Excellent
Rita F.
24 mai 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Vacation
Wonderful trip. This apartment is exactly how it is advertised. Very clean, nice neighborhood!
Séjour de 5 nuits en mai 2025
Réponse de VrboOwner le 27 mai 2025
Sure! Here's a short and friendly response:
---
Thank you so much! We're glad you enjoyed your stay and that the apartment met your expectations. You're welcome back anytime!
Avis vérifié
10/10 Excellent
Jenni A.
6 avr. 2026
Les points forts : Propreté, communication, emplacement et exactitude de l’annonce
Great flat, easy walking distance to cafes, pubs and stores.As described, but the wi-fi was terrible. Only really worked if we sat upstairs in the living room. Everything else was as listed. Communication was good. Housekeeper got there 2 hours early and just waited outside the door so we felt really rushed to leave. It was a little strange. Door to kitchen doesn’t stay open and heaters take a long time so the kitchen gets very cold if the door is left open. Test of the house takes a long time to heat up too, but we wore sweaters and dealt with it. The place was good and cute and we had a great time.
Séjour de 5 nuits en mars 2026
Réponse de VrboOwner le 9 avr. 2026
Thank you for your detailed review! We’re glad you enjoyed the location, communication, and overall charm of the flat. We’re happy you had a great time and would be delighted to host you again!
Avis vérifié
10/10 Excellent
Cheryl R.
12 sept. 2023
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
London Kingscross
Great location, lovely apartment, very pleasant.
Séjour de 7 nuits en août 2023
Réponse de VrboOwner le 19 sept. 2023
Thank you for submitting your feedback. We are glad you enjoyed the central location of the flat and hope you'll be in touch for a future visit! Take care and safe travels until then.
Avis vérifié
10/10 Excellent
Fabio P.
12 sept. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We really enjoyed a very nice and pleasant stay in Islington. The flat was big and well furnished. Exactly as reported in the listing. The two bathrooms were top level. Neighborhood quiet and a few-minute walk from King’s Cross, St. Pancras Int’l and a lot of bus stops and every type of shops nearby. An absolutely wonderful location to visit the whole city. Definitely recommended!
Séjour de 4 nuits en août 2025
Réponse de VrboOwner le 19 sept. 2025
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the flat, its amenities, and the convenient location. It was a pleasure hosting you, and we’d be happy to welcome you back anytime!
Avis vérifié
8/10 Bien
Alexandra L.
2 juil. 2025
Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Arrivée et communication
Excellent location, nice apartment
Pros: - Location in a lovely residential neighborhood close to many transit options and restaurants- Apartment was clean and as advertised - Leading up to the stay, the host was communicativeCons:- Incorrect information about when the key point opens delayed our arrival; host wasn't helpful but eventually VRBO made it right- The primary bathroom shower gets a lot of bathroom wet
Séjour de 6 nuits en juin 2025
Réponse de VrboOwner le 9 juil. 2025
Thank you for your thoughtful review. We're so pleased to hear you enjoyed the apartment and appreciated both the cleanliness and the location. It’s also great to know our communication leading up to your stay was helpful. We’re sorry, however, for the inconvenience caused by the incorrect key pick-up information and the issue with the bathroom shower. We understand how frustrating that must have been after a long journey, and we appreciate your patience as it was resolved. Thank you again for staying with us, and we hope to welcome you back in the future with a smoother experience.
Avis vérifié
10/10 Excellent
Charles M.
28 mai 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Recommended
Exactly as advertised - clean, comfortable, and convenient
Séjour de 4 nuits en mai 2024
Réponse de VrboOwner le 14 juin 2024
Super! We hope to welcome you back soon!
Avis vérifié
10/10 Excellent
Cathy B.
2 juin 2024
Les points forts : Propreté, communication, emplacement et exactitude de l’annonce
London
Great location, nice neighborhood, and the unit had everything we needed. The key pick up was a little inconvenient - the store was closed when we out there but soon opened. We enjoyed our stay!
Séjour de 3 nuits en mai 2024
Réponse de VrboOwner le 14 juin 2024
We're glad you enjoyed the great location, nice neighborhood, and well-equipped unit. Apologies for the inconvenience with the key pick-up. We hope to welcome you back soon!
Avis vérifié
8/10 Bien
rachael a.
13 août 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Although it was straightforward, it was not very convenient having an a second location to pick up/drop off keys
Séjour de 3 nuits en août 2025
Réponse de VrboOwner le 23 août 2025
Thank you for your feedback. We use this location for key pick-up and drop-off because of its convenient opening hours, which allows all our guests to complete self check-in at a time that suits them. We appreciate your understanding and hope it did not cause too much inconvenience.
Avis vérifié
10/10 Excellent
Voyageur vérifié
31 mars 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
London Family Trip
Apartment on quiet street. 5-10 mins to bus stops. 10-15 mins to either Underground station. Several restaurants about 10 min walk away. Couple close small pubs. Pictures match description. Pleasant stay.
Séjour de 3 nuits en mars 2024
Réponse de VrboOwner le 24 avr. 2024
Thank you for your wonderful review! We're delighted to hear you loved the apartment and the location. Come back anytime!
Avis vérifié
8/10 Bien
Clair S.
26 août 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
London
Great location in a quiet area! Short walking distance from transportation, shopping, and restaurants. Communication with Paul and team was always quick. The security deposit information is stated before booking, just a little odd and took 3 weeks from when we left London to finally get back. We did get it back in full so just know it will take some time.
Séjour de 5 nuits en juillet 2024
Réponse de VrboOwner le 27 août 2024
Thank you for your kind words about the location and our communication. We apologize for the delay in returning your security deposit and understand how that could be frustrating. We’re glad you received it in full, and we’re working on speeding up this process in the future. We appreciate your understanding and hope to welcome you back soon!
Avis vérifié
4/10 Médiocre
Joaquin M.
3 juil. 2025
Les points faibles : Propreté, arrivée, communication et emplacement
Do NOT book this place. Trust me.
The place is not bad. But the showers did NOT work for about 30 hours. And the point of contact could not care less. We has a fancy dinner at a michelin one star restaurant and we had to go without taking a shower alfter a long trip from NY.They finally said they will be sending someone next morning so we waited to be able to shower before we went out. They arrived 2.20 pm. So we lost most of sunday waiting…I think the person that answers is actually Ai because he will give us all the obvious answers every time.So if you really want to enjoy your holidays just choose another home. This has been my worst experience at Vrbo. We asked to be compensated and they deny the ask.
Séjour de 5 nuits en juin 2025
Réponse de VrboOwner le 9 juil. 2025
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience. While we did our best to address the issue as quickly as possible, we regret that the timing of the repair caused disruption to your plans. We always aim to resolve problems swiftly and communicate clearly, and we’re sorry if our efforts came across as impersonal or insufficient. We are a real team doing our best to support every guest, and we genuinely care when things don’t go as expected. We strive to offer a pleasant and reliable experience, and it’s disappointing to know we fell short this time. While we believe this situation does not reflect the standard of our usual service, we are taking your comments seriously and will work to improve both our responsiveness and the guest support process moving forward.
Avis vérifié
4/10 Médiocre
Jackie W.
16 juil. 2025
Les points forts : Arrivée
Les points faibles : Propreté, communication, emplacement et exactitude de l’annonce
Mold in bathrooms
The check in process was ok. It is done by picking up the key at a nearby shop, drop off for the key is at the same place. We did walk from the shop, with luggage, to the property and it was not far, but it is a walk up a hill, older people may prefer to take an Uber.The two bathrooms had mold, a lot of mold, in the shower area and on the ceiling, and one bathroom also had mold on the shower curtain.The stairs to the second level doesn't have any stair rails, the stairs are a bit steep, so this is a big safety hazard.The furniture in the living room is very very low to the ground. If the guests are older people they will have difficulty sitting down but especially getting up.The kitchen is ok. The bedroom sizes and bathroom sizes are ok. One bedroom had human hair on the sheets, which means it was not washed or at least not washed properly.The neighborhood is a residential area, there's a mini grocery store only 3 minutes away walking distance that has just about everything you could need.Also nearby is tons of restaurants, it was only a brief 8 minutes or so walk away.The biggest problem we had was seeing the mold in the bathroom shower areas and the non-responsiveness of the property owner who never returned my calls. The property owner did reply to a text message after I had already returned to my native home. VRBO said I had to work it out with the owner.My daughter was so grossed out by the mold in the shower that she left and stayed in a hotel.
Séjour de 3 nuits en mai 2025
Réponse de VrboOwner le 31 juil. 2025
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We take your concerns seriously. We will thoroughly review the apartment’s condition and ensure the necessary improvements are made, including addressing the mold, upgrading the furniture, and enhancing communication. We truly value your input and will work to make the space more comfortable and safer for future guests. We hope to have the opportunity to welcome you back for an improved experience.