Castell des Paradís - Villa familiale près de la mer

It was a pleasure hosting you. Many thanks!

We are glad you had a good time. Thank you!

Franziska's group were fantastic guests. We are glad you enjoyed your stay. Many thanks! We are always reinvesting in the property and are aiming to get A/C installed by 2024.

Andy's group were amazing guests. We would be delighted to host you again. Many thanks! Update: We are always reinvesting in the property and are aiming to get A/C installed by 2024.

Josefina, we are very sorry that you had a bad experience in our property. Although we discussed at length over the phone and via Vrbo messaging the specifics that made you uncomfortable you decided to leave us a fake negative review implying that we are scammers. Only for this reason, we will provide some additional context: Our property has a non-refundable policy that applies immediately. You booked the property for mid-August in early March 2024. The listing clearly specified that there was not A/C at the property when you booked. In early July we updated the listing for next year and added "AIR CONDITIONING FROM 2025" to the top of the description. We notified all guests with existing reservations about the change and we are letting cancel new 2024 bookings if A/C is a red line. When you arrived to the property it was a hot week of August and you asked for A/C. We provided you with fans, as we always do, and explained again what the A/C status was. You refused to accept the reality and falsely claimed that you had verified that our property was being advertised with A/C during the refundable period. There has not been any refundable period since 2023. There was no mention of A/C at all until 4 months after you booked. You decided to leave the property after staying for 2 nights and requested the booking to be fully refunded. Although we had no obligation to offer you any refund whatsoever, we decided to give you a partial refund as a goodwill gesture. We are a family business and we try to keep all our guests happy during their stay in Mallorca. Unfortunately, we do not always get it right and we apologise for it. It is a pity that besides everything we tried you still decided to leave us a fake negative review. We sincerely hope you enjoyed the rest of your holiday in Mallorca.

Mike's family were fantastic guests. Many thanks!

We are very glad you had a great time. It really means a lot to us! Thank you!

It was a pleasure hosting you. Many thanks!

We are sorry to hear that your experience became worse after you left, while you had let us know that you had enjoyed your stay until the very last day. Mallorca is humid, the property is near the sea and you stayed in late October. It is quite common during this time of the year, as it starts getting cold, especially if the heating is used and the windows are not regularly open every single day to provide ventilation, for some walls to develop damp. This is treated regularly, as part of our property maintenance schedule. Materials are not poor, although the toilet in the upstairs room has a dated pull cord that we are intending to upgrade. During your stay you reported an issue with this pull cord on a morning and we came over to inspect it on the same day in the afternoon, and we came back again on the following day to repair it for good. We are sorry about the inconvenience, although we understand that there were not issues with any of the other 6 toilets in the property. We are afraid that you were not stolen 100 euros under the pretext of "odours". The day before your arrival you were provided with detailed instructions about the compulsory household waste recycling process with door-to-door collection service that is run by the council, as well as instructions on how to check in and check out. In these instructions it was clearly explained that if guests fail to dispose of the waste as per the council schedule (also available in posters clearly visible in the kitchen), we would be required to drive to an emergency recycling point (which is 5 km away) and dispose of the waste there. These instructions warned about the potential of penalties and fines if these instructions were blatantly ignored. Unfortunately, you decided to leave 10 bags of mixed waste in the property informing us about it after you had already left the property. This required us to put extra time and effort to clean the property and to drive to the emergency collection point to dispose of the waste and for this damage you were subtracted a proportional amount from your deposit. We wish you and your family the best for the future.

Olivier, friends and families were fantastic guests. Merci beaucoup!

We are glad you had a good time. Erg bedankt!

Utes Gruppe waren fantastische Gäste. Vielen Dank!

Wir freuen uns sehr, dass es Ihnen gefallen hat. Es war eine Freude, Sie zu beherbergen. Vielen Dank!

Lieber Lambert, wir schätzen die Kundenerfahrung aller unserer Gäste sehr und wir sind aufrichtig traurig, dass Sie Ihren Aufenthalt aufgrund der von Ihnen gemeldeten Unannehmlichkeiten nicht in vollem Umfang genossen haben. Wie wir bereits besprochen haben, haben wir Maßnahmen ergriffen, um all diese Probleme vollständig zu lösen, und wir schätzen Ihr sehr wertvolles Feedback aufrichtig. Das Anwesen wurde 2018 vollständig renoviert und neu eingerichtet, wir planen die Einführung einer Klimaanlage im Jahr 2024 und wir haben jedes Jahr kontinuierlich in das Anwesen investiert, um unseren Gästen das bestmögliche Erlebnis zu bieten. Vielen Dank für Ihr Feedback.