Avis vérifié
2/10 Horrible
Shantanu
2 juin 2026
Les points faibles : Propreté, arrivée, communication et exactitude de l’annonce
I booked the Panoramic Suite/Terrace Suite, the highest-category room, expecting a premium stay. Instead, it was a very disappointing experience. Even before arrival, although I had fully prepaid months in advance and received confirmation, I was later asked to pay the full amount again. I had to provide proof of payment, which created unnecessary stress and raised concerns about their booking system. The property is very old and poorly maintained. From the entrance, guests must carry luggage up 20 steps to reach an extremely outdated lift that is unreliable. The overall condition of building, including taps, utensils, bathroom fittings, are neglected. Inside the suite, the room felt stale and uncomfortable, with unpleasant atmosphere and allergy-like reaction during the stay. Cleanliness was a major issue: bed sheets had holes, ants were everywhere, towels had spider webs, utensils were dirty from check-in, and cups were cracked and unsafe. Housekeeping was repeatedly missed despite confirmation, and basic cleaning had to be constantly requested. On day two, a “Do Not Disturb” sign was cited as reason for not servicing the room, which was not acceptable given repeated issues. Customer service was poor, with calls often unanswered and no support outside reception hours. Basic amenities like drinking water, napkins, and simple kitchen items were also missing. Overall, experience was far below expectations for a premium suite. Photos online are misleading and DO NOT STAY HERE
Séjour de 6 nuits en mai 2026
