À 13 km du stade de Dallas ! Maison Fort Worth avec piscine

Hi CharlieThank you so much for your positive review. You are welcome to come back anytime.

Hello DavidThis is late as I was just learning where to find reviews of our place . Thank you so much for your very positive feedback.We appreciate you very much z.You are welcome to come back anytime.

Thank you so much. We are very happy you had enjoyed your stay.You are always welcome to stay.Thanks for the gift You are definitely our best guest . Looking forward for your return.

Hi David, thank you for your feedback and for noting that you enjoyed the pool. We followed up with the owner, who would like to address the following:- The home’s AC system, including recently added ductless mini-splits, was inspected after your stay and is functioning properly. Frequent door openings during extreme outdoor heat can impact indoor temperatures.- The landscaping is professionally maintained on a schedule, though weather can sometimes affect its appearance between service days.- Mattress comfort can vary by guest preference, and this is the first time we’ve received feedback of this kind.We appreciate your comments and will use them to continue improving the guest experience.

From the Owner: "Thank you for your feedback. I’d like to provide some context regarding your stay and the concerns you raised.This issue had already been addressed, and a refund was issued through Evolve as a courtesy. You checked in on Wednesday, and your concern involved the AC unit servicing the kitchen and master bedroom, which unfortunately stopped working Thursday morning. While this was an unexpected issue, we responded promptly:The master bedroom already had a backup window unit, so it remained comfortable.We provided a large floor fan for the kitchen while awaiting a portable window unit, which was installed on Saturday afternoon.The rest of the house remained cool, as it is served by a second central AC unit.Every room also has ceiling fans, which help maintain airflow during this time.We did everything possible to manage the situation promptly, especially considering it occurred over a weekend and required parts. Despite these efforts, we understand the inconvenience and offered a 10% refund, which unfortunately was not accepted.Additionally, it's important to note that your guest count exceeded what was listed in your reservation, and you mentioned plans for a birthday gathering, even though parties are not permitted at the property. These rules are in place to maintain the comfort and security of all guests and neighbors.We always strive to provide a clean, comfortable, and well-managed experience for our guests, and we regret that your stay did not meet your expectations. We appreciate your feedback and will continue to improve where we can."

Hi Chelsea, we’re glad to hear you had a nice stay overall and enjoyed the pool! We followed up with the homeowner, and they’d like to share the following:- The scent the guest noticed may have been from the cleaning solution used along with the disinfectant, and we will look into alternative products.- The bedroom carpet was professionally treated to address stains and ensure it was fresh and ready for guest use.- As a preventative measure, the home was treated for roach activity. In warmer climates, insects can enter more easily if doors are left open for extended periods, especially during pool use.We appreciate your feedback, as it helps us deliver the 5-star stays we’re known for.

Hi Matt, thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We followed up with the owner, who would like to address the following:- Cleanliness & condition: We strive to maintain a clean and comfortable home, and we regret that the condition was not satisfactory for you. While replacement sheets were available and used, we understand the importance of first impressions and have since replaced the housekeeping team to ensure higher standards moving forward.- Mechanical issues: The AC is a new unit, and we’ve made adjustments to prevent issues caused by extreme settings. We’ve also been monitoring plumbing since transitioning the home to short-term rentals, as these concerns did not exist during our 18 years living in the property.- Accuracy of listing: The photos reflect the home’s layout and features, but we acknowledge that some furnishings are due for updates. We are currently refreshing both the interior and exterior to better meet guest expectations.We appreciate your comments, as they help us continue improving the experience for future guests. Thank you again for your stay.

We're glad you enjoyed the pool and found communication with the property manager to be smooth. The homeowner would like to address the concerns you raised:- The home had been treated by a pest control company shortly before your stay.- We’ve spoken with our housekeeping team to ensure that dishes are more thoroughly checked moving forward. We're also evaluating whether the dishwasher detergent may be contributing to the issue.- The walk-in closets are locked for owner use, but each bedroom has dressers, a wardrobe with hanging space, and a hanging rack in the main bedroom.- We weren’t able to find any trash in the drawers after your departure, only an extra set of linens, unless your group removed it before checkout.Thank you for sharing your experience. Your feedback helps us continue to improve the property for future guests.

Hi Debbie, we’re sorry to hear your stay didn’t meet expectations. After reviewing your feedback with the homeowner, they wanted to share some context regarding the challenges during your visit: - A severe windstorm caused widespread power outages, but we responded quickly by bringing bottled water, candles, and food while waiting for power to be restored. - The hot water was checked by both a handyman and a licensed plumber, who found it working properly. The storm-related power interruptions may have affected its heating cycle. - We understand that ongoing repairs from a storm-related water leak disrupted your stay, and we’re sorry for the inconvenience. We worked as quickly as possible to restore full functionality. - To help make things more comfortable, we offered a stay at our vacant condo and a return cleaning, but we understand you preferred to stay in the home. Thanks for your feedback, and we hope to provide a smoother stay in the future.

Hi Jordan, Thanks for sharing your thoughts, we want every stay to feel comfortable and well-supported, and we’re sorry to hear this one missed the mark. We followed up with the homeowners after reading your feedback, and they wanted to share the following:- We understand your concern about us entering the property. We stopped by briefly, after knocking, to take out the trash bins ahead of pick-up day and didn’t intend to intrude. It's important to note we only accessed the garage.- The hot water heater is a 100-gallon tank, and with multiple guests using the showers and soaking tub, it can take some time to refill. We’ll continue monitoring it to make sure it’s meeting guests’ needs.- We’ve reminded our cleaning team to double-check all dishes, as we’ve noticed that the dishwasher sometimes leaves behind food residue.- We include check-in and check-out instructions in the welcome book at the home, but we’ll take another look to ensure the information is easy to find and follow.Thanks for taking the time to leave your review.

Hi Dedra, thank you for your feedback. We followed up with the owner, who would like to address the following: - You contacted us via email after your departure regarding cleanliness and clutter, but no concerns were shared during the stay when we could have addressed them in real time. - The sign in the bathroom is intended to discourage flushing wipes or feminine products. We regret any confusion and will revise the wording for better clarity. - Security footage confirmed a significantly higher number of guests arrived than indicated in the reservation. All beds were used the first night, which raises questions about the reported guest count and how the property was being utilized. - The home’s vintage style and decor are accurately reflected in the listing photos. We understand it may not align with every guest’s personal preference. We visited the home after checkout and, while no major concerns were found, we are evaluating potential updates to the signage and furnishings. Thank you again for your feedback.

Hi Jennifer, we’re glad you enjoyed the pool, found the home clean and spacious, and felt well cared for by the owner. We also take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:– We responded right away when the septic issue was reported and sent a plumber who tested all bathrooms and confirmed everything was working. Unfortunately, this system has had challenges due to a buildup of items that don’t break down easily. While we can't say exactly what caused the issue during your stay, we’re taking proactive steps, including a planned pipe realignment, to help prevent future backups.– Our central A/C is a brand new 4-ton system with a smart thermostat that shifts into vacation mode when no motion is detected in the home. This may have delayed cooling when you returned from being out. We’re working with our security company to disable this feature so guests have more reliable temperature control. In the meantime, we also offer ceiling fans in all rooms and have standing fans available to help guests stay comfortable.– We’ve replaced the pillows with newer, thicker ones and removed any that didn’t meet our standards. As for the kitchen, we’re unsure what was missing or disorganized. We looked into this, and it includes several cutting boards, a rice cooker, a slow cooker, a toaster, an air fryer, a Ninja blender, and more. We’ll continue keeping an eye on inventory between stays to make sure everything is stocked and ready for guests. Thanks for your feedback, it helps us continue improving the experience for future visitors.