Le Retraite Yoga - À distance de marche de Umina Beach

Thanks for letting us know about the musky smell. We will look into this to determine where it’s coming from. So sorry to hear that the neighbours smoking affected your stay too. Appreciate the feedback.

Thank you for your feedback. We’re pleased to hear you found the property clean and that we were responsive and able to accommodate your requested early check-in, particularly as this was a last-minute booking. We’re sorry the property wasn’t what you were expecting. We would, however, like to clarify a few points for future guests. The property has a deliberately rustic, relaxed coastal style, which is reflected in the listing photos and description. The mattresses are new, and we have hosted many guests travelling with dogs over the years, including larger dogs staying for longer periods, without any issues. The grassed garden area is approximately 16m² and had actually been freshly turfed immediately before this stay. This is why the egg chair shown in some of the listing photos had temporarily been removed. The chair had developed some surface rust and we were considering replacing it, but the original chair was still available and could easily have been returned to the garden had the guest mentioned it during their stay. Unfortunately, this concern was only raised after the guest had decided to leave and requested a refund, so we weren't given the opportunity to address it. We do acknowledge that the allocated parking space is narrow, and this is noted in the listing. We recommend reversing into the space, which makes access easier, particularly for larger vehicles. We always encourage guests to contact us during their stay if something isn't as expected, as we are very happy to do what we reasonably can to resolve issues. In this case, the guest chose to leave after two nights of a four-night booking without first raising these concerns with us. As the accommodation had been reserved exclusively for the full four nights, we were unable to refund the unused nights. We value our guests and take feedback seriously, but we also want future guests to have an accurate understanding of the property and what to expect when booking.