Location Vacances à Spokane, Emplacement Central !

Hi Scott, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:-We’ve taken your feedback to heart regarding A/C and understand how important it is for comfort. While the listing does indicate there is no A/C, the homeowner is making plans to install a unit this winter to better meet guests' needs in the future. We still encourage guests to thoroughly read the listing to ensure it's the right property for them.-The blinds were unfortunately damaged by a previous guest with a pet, but replacements have been ordered and will be installed as soon as they arrive.-Extra toilet paper is stored in the downstairs basement, and the homeowner is always happy to guide guests to find any needed supplies. For future guests, we encourage reaching out to the guest contact with any requests or concerns, as detailed in the pre-stay and check-in instructions.We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!

Elysia, thank you for your feedback regarding your recent stay. We always appreciate hearing from our guests as it helps us improve everyone's experience. I'm sorry to hear that your stay did not meet your expectations.To address a few of your concerns, I can confirm that the property is located in an occupied neighborhood, and while the stairs may be steep for some, there is an alternate entrance in the back with easier access, as noted in our listing. We apologize for any inconvenience the stairs may have caused during your stay.Regarding the condition of the home, we’re aware of the window and blinds issue, and we're actively working on repairs. Additionally, while the home does not have A/C, this was stated in the listing, and we apologize if this caused discomfort.As for the supplies, I personally delivered toilet paper and hand soap to your doorstep, and I regret that this did not meet your expectations. The WiFi password is listed under the modem, and we provided guidance when contacted to ensure you had access. I’m also sorry that you encountered any issues with the furniture or decor, though I can confirm that all items displayed in the listing should be in place.Finally, regarding the smell, we’re aware of a past issue caused by a previous guest, and we're working to address it. I appreciate your understanding as we continue to make improvements to the property.Thank you again for your feedback. We strive to provide the best possible experience and are always looking for ways to enhance our guests' stays.