TheRiverbend43 Marina de Wellington

Thank you for taking the time to leave your feedback and for highlighting the fantastic location of the property, as well as the complimentary use of the kayaks and stand-up paddle boards. We’re also pleased to hear that the bedrooms and bathrooms were clean and comfortable during your stay. That said, we are genuinely sorry that several aspects of your experience did not meet expectations particularly given the standard we aim to provide. The cleanliness issues you described are not acceptable, and we sincerely apologise for this. As discussed with you privately, this has been escalated with our cleaning team, as they clearly fell short on this occasion. We are taking immediate steps to ensure this does not happen again. Regarding check-in details, these are normally sent automatically prior to arrival, so it is very unusual that you did not receive them. While we suspect this may have been a system or booking-platform issue, we understand how frustrating this would have been and apologise for the inconvenience caused. We will chase up the outdoor oven knob as we had not been notified of this. We truly appreciate your honest feedback, as it helps us improve, and we regret that your stay did not live up to what should have been a much better experience especially in such a beautiful location.