Retraite au bord du lac à Sharps Chapel avec quai bateau !

Thank you for sharing your feedback about your stay. While the home is not listed as handicap accessible, the listing does indicate that it includes both an upstairs and downstairs, which require the use of stairs. We understand this may have presented a challenge and sincerely apologize for any inconvenience during your visit. We strive to provide clear and accurate details in our listings so that guests can feel confident the home will meet their needs.

We’re glad you appreciated the clean, well-stocked home and were able to enjoy a relaxing stay overall. We followed up with the homeowner after reading your feedback, and they wanted to clarify the following:– It seems there was a misunderstanding about the boat docks. The older dock is not for guest use and is scheduled to be removed. We’ve built a new dock for all guests to use, and we share that information before arrival. There’s also a newly designed walkway leading to the correct dock that is easy to navigate. The boat ramp accommodates pontoon boats and is two feet wider than a standard trailer, so most guests can launch without issue.– The nearest grocery store is about 20 minutes away, on Norris Lake. We include a map on our listing to set appropriate expectations.Thank you for sharing your experience. Your input helps us continue improving for future guests.

Hi Tracy, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following: -While our aim is to cultivate a pleasant environment for our guests, we sincerely regret any inconvenience resulting from factors beyond our control, such as the proximity of neighboring dogs, which might have impacted the tranquility of your stay.-Concerning the dogs you encountered, two were owned by the neighbor, while one belonged to the property owner. Regrettably, we have limited control over neighboring pets. Nonetheless, we extend our sincere apologies for any disturbance they may have caused during your stay.-Additionally, concerning the presence of ladybugs, while we cannot entirely prevent their arrival each season, we actively manage and inspect the property to address such concerns promptly. After a cold snap in the weather occurs, we anticipate the departure of the ladybugs.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Racheal, thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We followed up with the owner after reading your feedback, who'd like to address a few of your concerns:- Dock & Outdoor Amenities: We apologize for any confusion regarding the dock. The older dock was not intended for use, and we regret if this was unclear. We will ensure our listing reflects the correct dock information. The grill was unfortunately damaged just prior to your stay, and we offered a different grill, which you politely declined.- Towels & Shower: We provide an initial supply of towels for guests, and we regret any inconvenience caused. We will also inspect the shower to ensure proper functionality.- Trash & Walkways: We will review our waste management schedule and assess the stepping stones to improve accessibility and safety.- Communication: We encourage guests to reach out during their stay so we can promptly address any concerns.We appreciate your feedback as it helps us improve the experience for future guests.