6/10 Satisfaisant
Julie K.
30 avr. 2024
Les points forts : Arrivée et emplacement
Les points faibles : Communication
Long weekend stay
The house had enough room for all of us which we appreciated. The view was amazing. The different playgrounds were very family friendly. A lot to do in the area. However, the tables were really dirty, sinks/showers were backed up, most of the dishes were clearly dirty.
Before checking in the manager texted us saying it was for Airbnb but we booked with VRBO. Asking for more personal information then we were told we're needed originally. Ask for additional funds required us to send it a different way then we originally paid. We reached out to evolve who told us it was fraud and a scam. But then we got an email with managers contact and name and that matched. They made us pay and give information anyways.
The pool was dangerously cold. We shared that with the worker who told us the air was just hot outside. We asked her to touch the water and to ask about the temperature. She claimed they can't check the temperature only maintenance and they were not there. So no way to know. They wouldn't refund even though we couldn't go in. We had infants and one of us was clearly pregnant so it was not safe. It had to be 60 degrees or colder. Then as we were leaving we could see they had turned the pool on. They lied to us and we shared that with the property owner since that is one of the big reasons we picked their house to stay in. He never responded to text from us. Then or during the trip in general.
Overall it wasn't clean and very poor communication. Not a family friendly stay.
Julie K.
Séjour de 3 nuits en avril 2024
