Luxury Villa, Protaras area. Private Pool, short walk to Blue Flag Beach, Wi-fi

The guest contacted me just prior to booking. I sent photos of the pool to her, there was absolutely no doubt that the pool is other than that attached to the villa. She booked the villa very soon after my information. The main photo is titled ‘view to the med’, the photo was taken from the main bedroom balcony, it does include part of the adjacent villa pool. The guest was in no doubt of the location of the pool, therefore it doesn’t mislead. The comment about the type of pool is strange as is the position of the pool ladder. There are two types of pool waterproofing, 1) Vinyl liner 2) Ceramic tile. The villa pool has a vinyl liner with ceramic tiles at the waterline. The ladder is situated at the end where it is most needed, the deep end. There is loads of information in the villa that contains details of all local amenities. They are not collated into a file. The guest did make an earlier statement to me that they had to move sun beds around the pool. The villa has substantial hours of sunlight, the sun traverses the sky in Cyprus as elsewhere on the planet. Unfortunately the guest has expressed in some areas, personal preferences rather than being objective.

Oh, what a terrible review! The villa has been let for 8 years. The only negative comment received in that time was 'the cutlery forks only had 3 prongs'. What now is different? My experience of the guest that left the review is as below: 1) I received an email on 10/05/17 advising me that: 'did I realise that the route map I sent would only print in black & white? The pdf sent was in colour! 2) I received a phone call, late on 18th May saying they could not access the villa. During the call, they advised that, oops! were in! Clear comprehensive instructions were sent prior to their arrival. 3) The following morning, my local manager attended the property as there were other issues. The 'other' issues were: a) Air con unit leaking water in the lounge. b) There is a cable protuding from the rear of the TV. c) Hob lights not working. d) Smoke alarm sounding. e) The guest suffers from 'panic attacks'. 'Today has not been a good day'. Advised to me on 19/05/17 by the guest. I will address the above items towards the end of my reply. 4) Once the 'other' issues were apparent, I immediately advised that if they were that unhappy, I would book alternative accommodation if they so desired. I do not have alternative villas to offer as described by the guest. 5) I have recently returned from the villa. I have photo evidence that there are not excessive dust issues around the villa, Photos were taken of the the pool pior to cleaning,after cleaning and at mid point periods. 6) There are some construction works adjacent to the villa. I understood that the main works would be substantially complete by May 2017. They are substantially complete, however there are still works ongoing. The works are generally of low noise, and as I write, situated further away from the villa. 7) Addressing item 3) above: issues. The 'other' issues were: a) Air con unit leaking water in the lounge. Advised by air con engineer, caused by to low temperature (16Deg) being set on the remote, and air temp being to cold outside. b) There is a cable protuding from the rear of the TV.Cable is provided for guests wishing to connect laptops etc c) Hob lights not working. Hob is working, lights were blown. d) Smoke alarm sounding. It can happen! e) The guest suffers from 'panic attacks'. 'Today has not been a good day'. Advised to me on 19/05/17 by the guest. As a villa owner, my paramount requirement is that people enjoy their stay at the villa. The guest comments are unfounded.

This is a quite a negative review. I have never received a review such as this in 12 plus years! I cannot understand this. The sequence of events were: 1) I received an instant booking 48 hours (approx) before the guest would arrive. 2) I called the guest within two hours of the booking to advise that my local manager will ready the Villa for him, I also advised that I had pre_booked an air conditioning service which was to take place upon the day after his arrival. I consented to the booking providing access was allowed, this was given. I called the air conditioning engineers upon the following Thursday as had not heard from anyone. They advised that they could not gain access despite waiting for 30 minutes or so. I called the guest later that day. He advised that they had not attended. I have been assured subsequently by them & adjacent neighbours that they did attend. Fast forward to The day of departure. I received a telephone call from the guest upon my mobile about 9.22AM UK time. He said that two air con units were not working and the pool was dirty. I said why are telling me upon the day of your departure? You had my email address, my mobile number & also the local managers contact details. He replied that I will call you later! He never did. There is a swimming pool cleaning contract in place, the pool is cleaned twice weekly. I expect certain standards to be met by anyone renting the Villa. They have always been met. If any issues occur, provided I’m informed I will get them corrected immediately. What I cannot understand is: 1) Why wasn’t I or my local manager advised immediately that there was an issue. 2) Why would the guest choose the day he was leaving to call me and advise me of the issues. The review also contains other issues that I wasn’t advised of. The guest had all means to communicate to me that there were issues. He chose to do this upon his day of departure. Summary: I’ve always met and exceeded standards expected by a family renting my villa. I have long standing local contracts in place for pool cleaning, repairs etc. Unfortunately I cannot attend to issues that may arise unless I and my local manager are informed. It’s so unfortunate that the guest did not raise the issues at the time of occupancy. I wonder why?

Dear Adrian & Family I'm pleased that you enjoyed your stay.

After the previous negative review! It's nice to get a review that the villa and location deserve. Thank you.