PISCINE, spacieuse, EMPLACEMENT IDÉAL, peut accueillir 8 personnes - Villa Seacrest Cottage - Roelens Vacations

Hi Martha, we're truly grateful for the fantastic 5-star rating! We're so happy you had a great stay and that you enjoyed the location, the home and the neighborhood. It was a pleasure hosting you, and know that you are planning to come back soon. Best, Roelens Vacations

Nicholas, Thank you for your enthusiastic review! We're thrilled to be your top choice for a rental in Cape Coral. It's fantastic to know that our location close to the hot spots contributed to your best time in a while. We're dedicated to providing memorable experiences, and we can't wait to welcome you back for more great times! Best Regards, Roelens Vacations

Thank you for the 5-star rating! We're thrilled you had a fantastic experience with us and enjoyed the home. Your support means a lot to us, and we hope to welcome you back soon! Best Regards, Roelens Vacations

Hi Kathleen, we're truly grateful for the fantastic 5-star rating! We're so happy you had a great stay. It was a pleasure hosting you, and know that you are planning to come back soon. Best, Roelens Vacations

Jay, Thank you for taking the time to share your positive experience with our professionally managed property. We're thrilled to hear that we met your expectations and that the property's complete renovation was to your satisfaction. Maintaining cleanliness and ensuring a spotless environment is a top priority for us, so we're delighted that it contributed to a great vacation for your family. It's wonderful to know that you found the beds to be comfortable, as we understand the importance of a good night's sleep while traveling. Your feedback encourages us to continue providing excellent accommodations and service to our guests. We appreciate your kind review and hope to have the opportunity to welcome you and your family back for another fantastic stay in the future. Best Regards, Roelens Vacations

Thank you for your feedback, and we're delighted to hear that you enjoyed your stay overall. We appreciate your understanding regarding the kitchen supplies you needed during your stay. Additionally, we thank you for your patience with the temporary issue concerning the outside lights, which has since been resolved. We're pleased that our team swiftly addressed the internet problem, even outside regular hours, ensuring it didn't disrupt your stay. Your understanding and patience are valued, and we're grateful for the chance to enhance our service based on your feedback. We look forward to welcoming you back for another wonderful stay soon! Best regards, Roelens Vacations

Staci, We are sorry to hear about the some incoveniences you experienced during your stay. We are working hard to ensure the home is in great condition for our future guests. We appreciate your feedback as this type of feedback helps us make improvements in comfort for our future guests. We always want our guests to have the best stay possible. We hope to have you stay with us again in the future. Best Regards, Roelens Vacations

Thank you for 5-star review, Jeffrey. We're thrilled to hear that you had a great time during your stay. It’s fantastic to know that you appreciated the space, amenities, and location, and that you felt at home. We truly value your feedback, appreciate your and are so grateful for your choice to stay with us. We can't wait to welcome you back for another amazing visit. Best regards, Roelens Vacations

Ana, Thank you for taking the time to share your feedback about your recent stay at our home. We would like to address the concerns you raised, but we want to clarify that there was no double booking on our end. Upon reviewing our records, it appears that you booked two homes and decided to cancel one of them, which led to your stay in the alternative house. Regarding the issues you experienced with the cleanliness and maintenance of the property, we are deeply sorry. We take great pride in providing a clean and well-maintained environment for our guests, and we understand how disappointing it must have been to find dirty bedding upon your arrival. Rest assured that we will thoroughly address this matter with our cleaning team to ensure it doesn’t happen again. We’re glad to hear that our property management team, specifically Monica, responded promptly to your concerns and sent out a technician to inspect the AC. However, we apologize for the inconvenience caused by the AC’s limitation and the clogged shower drain. We take immediate action to fix these issues and ensure that the property is in optimal condition for future guests. We value your feedback as it helps us make improvements for our future guests. We hope you can give us another opportunity to host you in the future, so we can provide you with a much-improved experience that meets your expectations. Best Regards, Roelens Vacations

Thank you for your review, Diana. We're glad you chose to stay with us. If there’s anything specific that would’ve improved your stay, we’d love to hear your suggestions. Best regards, Roelens Vacations

Thank you for the rating Stefanie! It's a pleasure to host you and we're excited to host you again in the future. Best Regards, Roelens Vacations

Thanks for the heads-up Jennifer. We always strive to be respectful members of the community and take concerns from neighbors seriously. We encourage all our guests to follow house rules regarding noise, parking, and occupancy to ensure everyone has a positive experience. If a specific issue was reported, we’d be happy to look into it further and take appropriate action to maintain good relations with the neighborhood. Best regards, Roelens Vacations

Hi Greg, thank you for the fantastic 5-star rating! It was a pleasure hosting you, and we hope to welcome you again soon! Best, Roelens Vacations