Piscine privée : une escapade balnéaire à Cape Coral !

Thank you for taking the time to share your feedback. We followed up with the owner, who sincerely apologizes for the inconvenience you experienced during your stay and would like to address the following:- Once the concern was reported, we acted quickly to assess the situation and work toward a resolution.- In recognition of the disruption to your stay, compensation was provided, and the issue was taken seriously.- Following your departure, the air conditioning system was fully replaced with a brand-new unit to ensure future guests do not encounter the same issue.We truly regret that this affected your vacation and appreciate you bringing the matter to our attention. The owner remains committed to providing a comfortable and positive experience for all guests.

Susan, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. - First and foremost we want to apologize wholeheartedly that you did not get what we advertise - We received a considerable amount of damage from Hurricane Ian and it has been a challenge trying to get it all squared away with insurance and construction. The lanai had to be removed for safety reasons and we are in the process of having it replaced and are hoping to have it done by June. We will have verbiage added to the listing so any new guests will know about this in advance, again we are sorry about this inconvenience - The pool is 100% usable and fully operational. We have pool maintenance every Tuesday to clean and maintain the pool so that all our guests can enjoy it to the fullest - We do not have any dressers pictured in the listing because we do not have any available, however, there is plenty of closet space and hangers are provided. We also have a couple of nightstands - We do offer the minimum in our welcome package, but if you needed more of any of those items you just needed to reach out and we would have taken care of getting you more - Since COVID we have limited the number of items that are sharable in the kitchen, we do provide the basics and we will look at what we have so we can update items if needed - We have not had anyone mention the ice maker not working or working too slowly, but we will have someone look into it to be sure there is nothing wrong with it - We apologize if there were communication issues, our guest contact is available for any and all issues. You can also contact Evolve or VRBO if needed and they will relay the message - We are unaware of an additional fee being charged by VRBO, we do think you should reach out to them to see what the fee was for and why it was charged. I have confirmed with Evolve this is not something they did and it was not us We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we know we can deliver.

Debra, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -Thank you for notifying us of the pool's appearance upon your arrival. We apologize for the state of it and we'll be reaching out to our cleaning company to ensure this does not recur again. -The choice to not have curtains was intentional to allow more natural light into the home, but we're sorry if it was not your preference. -Regarding the lanai, we at Evolve did update the listing description to show the lanai was damaged due to a past hurricane and was no longer available, however, we failed to notify our upcoming guests before their arrival. We sincerely apologize for this miscommunication and have taken action to get this information noted on the listing so issues like this do not recur for future travelers. Thank you for providing your honest feedback.