6/10 Satisfaisant
christy m.
4 mai 2024
Les points forts : Arrivée, communication, emplacement
Les points faibles : Propreté et exactitude de l’annonce
Repairs needed
Family vacation to visit theme parks. When I booked this resort it had a 10 rating. I wish other reviews would have been up. Check in process was easy. Upon arrival, we were met with a property that had cleaning issues. We also only had two washcloths for our party of eight. They had someone come a few hours later to bring toilet paper, washcloths, soap for bathrooms etc.
If this would have been only issue, I think this vacation would have been fine. But, the property needs to be stayed in by owner. The upstairs bed is worn out and you both roll into the middle. The downstairs queen is like an under inflated air mattress. The upstairs beds are like lying on plywood. We attempted to sleep on couch , but you could feel the rods when lying on it. The toilets upstairs leak all night. After each use, you must stick your hands in the back and manually push the phalange down. The ice maker hangs up on crushed ice. The downstairs bedroom vent barely pushes airflow, so it stays much hotter. Pictures show dresser in downstairs bedroom. It’s not there. Looks like pictures were from initial purchase of home, likely when it was staged. Its kitchen table and bedding does not look like that. Unfortunately, after paying to stay here, we decided to leave and go stay somewhere else. We were offered back our cleaning fee. But we had to pay for another place to stay. No resolution to the problem of the home. I feel someone should have reimbursed us for the time we left early at minimal.
christy m.
Séjour de 6 nuits en avril 2024
