Retraite Marco Island avec piscine ~ 1 mile de la plage

Hi Joanne, the homeowner was surprised to read your review, and would like to clarify the following: -We appreciate you calling us about the A/C. The A/C was working properly prior to your stay, but by adjusting the humidifier control, it caused the A/C to shut off, as determined by the HVAC technician. We acted promptly and contacted our HVAC technician who was able to come out the same day to fix it. -Regarding the shower doors, our maintenance partner found that after your stay, all four shower doors had been pushed off the tracks. He reconnected the doors, and they work fine. He also reset the toilet, as it was pushed off the wax ring. It has been caulked and is in the proper position. -Safety is one of our top priorities. The door has a keyless entry pad and only requires a code, which is provided to each guest. The lock is secure, and we wish you would've brought this concern to our attention. -The house is professionally cleaned before guests arrive and after guests leave. We've had positive feedback about our cleanliness, and we collaborate closely with our cleaning team. -The bedspreads, sheets, blankets, and pillows are all just over nine months old. The towels were purchased from a Hotel Supply House, and the remainder of the towels are from Macy's. We also provide beach towels. -We use professional photographers so we can be sure that our images accurately reflect the property, and guests can decide before booking if the decor, as well as features and amenities, meets their expectations. -Unfortunately, you caused damage to our property and didn't notify us. We want guests to enjoy their stay, but ask that they be respectful of our house rules and property. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

Hi Dan, your review is greatly appreciated, and we're thankful for your time sharing your experience. Upon reviewing your feedback, we've connected with the homeowner, who wanted to address a few points:- Thank you for choosing to stay in our Marco Island, Florida home and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business. - We're disappointed to learn of the cleanliness issues you encountered. Regrettably, we weren't promptly informed during your four-week stay, hindering our ability to address them immediately. Nevertheless, many of the issues seem minor and could have been quickly resolved had we been notified.- We acknowledge the issue with the refrigerator condensation and have taken steps to address it by ordering a new refrigerator. We are sorry that this impacted your stay. - We regret to inform you that there was damage to a concrete pillar during your stay. While we have arranged for repairs, we would have appreciated being notified of the incident before your departure.- We've taken note of your concerns regarding the low-hanging chandelier and the absence of small tables on the lanai. Safety is our priority, and we'll assess these aspects to ensure the well-being of our guests. While we maintain a clutter-free pool area for safety reasons, we'll explore options like cup holders for lounge chairs to enhance convenience.We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

From the owner: "Thank you for the lovely comments. Very glad that you enjoyed your stay!"