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6/10 Satisfaisant
15 nov. 2023
WEDDING VACATION
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Unfortunately this planned vacation did not start as we had dreamed it would. we arrived on the 26th October having travelled from the UK to Miami the drove to Naples. needless to say we where all tired. looking forward to unpacking and relaxing when entering the house we soon realised from a musky smell that something was not right.We opened the patio doors just thinking its warm so get some fresh air. we then entered the first bedroom and saw the bed was not made.This was the same in all rooms.Everyone just stopped what they where doing and looked around to find the whole house had not been cleaned. the worst part was one of the beds had unsightly stains on it.We then contacted CNE and left messages to call straight back. A very polite lady called Kim called around and apologized, she then asked us to pack something for 1 night as we where moving to a house around the corner until the cleaners come.We did this and the following day our house was ready to move in about 1pm.After a couple of days we found the pool was cold so contacted CNE to ask for it to be turned up, i was informed there would be a charge of $126 dollar's. My reaction was with what we had experienced when we arrived surely we wound be charged. I was told someone would call me back. No one ever did until the pool cleaner turned up on the Tuesday and changed the temp.the rest of our stay was lovely, Briarwood is a nice quiet estate.Its just disappointing our start of our dream holiday started like this.Thanks
Séjour de 12 nuits en octobre 2023
