Cottage at the lake,Long Point Bay. Campfires, Beaches, trails and Wineries

Thank you for the feedback. Glad you enjoyed your stay. Check in is at 4pm. You messaged me earlier and asked if you could put stuff in the fridge/freezer before 4 o’clock. I informed the cleaning lady that our guests would be popping in while she was there cleaning to do so. I’m not sure what was “not seamless” when that was before you were supposed to check in?

Thank you for your review. The cottage does have high speed internet. Wish we had known during your stay that you were experiencing issues so that we could have rectified.

Thank you for your feedback however if you check back in your messages you will see that I informed you of the Coffee machine being a Tassimo on June 7th. Two days before your arrival, not while you were driving to the cottage like you said in your review. Also if you read all our reviews, most have always commented on how clean our place is so I am going to assume you are exaggerating that as well. There are 8 bath towels and 6 beach towels there and no as I told you we don’t provide dishwasher pods but there is a box of dishwasher powder under the sink. As for the bird droppings, I do apologize but unfortunately we cannot stop them from doing that and our cleaning lady does check the yard when cleaning but she had been there June 6th to clean (right after the previous guests checked out) which was a few days before your check in. She wasn’t there to hose them down the day you checked in, sorry that you had to do that. I have sent your review to my cleaning lady but this is the first that I have had complaints about how she cleaned so I’m not really sure what to say about it..

Louise, it is unfortunate that the day you arrived the Queen had passed and you were frantic about watching the news via cable or satellite. As our listing says we have tv, Netflix and high speed internet. I suggested watching the unfolding events on a phone, tablet or laptop with the wifi. We have 3 teenagers and I assure you the internet functions perfectly fine for this type of thing. It is the highest speed available. There is a clock on the stove in the kitchen. (What a ridiculous complaint) We have NEVER had a single review saying that the cottage smelt musty and we had personally just left the cottage days before your arrival, so I am completely unsure of what would have smelt musty as it definitely wasn’t while we were there. There are 2 bath towels in each of the bedrooms and 2 more in the bathroom vanity for a total of 8. There are also hooks for towels directly outside of the bathroom on laundry room door to hang towels as well as on one of the bedrooms. We do not supply coffee and condiments. And I assure you the local grocery store carries tassimo discs as I have purchased them there many many times. There are 8 chairs out back, 6 around the table and 2 on the deck. Total of 8 to be used around the fire pit. Your review is completely out of line and I believe it has everything to do with the fact that you were very upset to not be able to watch the News of the Queen when you arrived at our cottage.