Bell Centre Area Downtown Home, AC, Fast Wi-Fi, Walk Everywhere

Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations; it was an uncommon instance, and we’ll do better in the future. We wish you could have communicated these concerns during your stay without surprising us with a review. We have been in this business for almost five years, and we have worked with different platforms like Airbnb, Booking .com, CanadaStays, etc., never had this issue; everything is the same as shown in listing. You indicated that the smart lock didn't work well and that is the reason for your dissatisfaction. However, we sent you instructions on how to use it. If you still had difficulty, you should have informed us. We could have sent a YouTube instruction. If at that point it was too difficult then the next step that we would have taken would be to meet you in person and show you how it works. Regarding the cleaning issue, I have a cleaning team that comes and cleans after each check out. I wish you would have informed us and sent pictures. I would have sent a cleaning team to come to the location and take care of the matter but unfortunately this was never communicated. You indicated that the total of beds in the home did not match the listings description. Everything you see in the pictures and listing description is the same as you see in the house. Maybe there was a misunderstanding! Your concern about mouse droppings freaked us out. After you left, we called an exterminator to search the home thoroughly and there was nothing, not even signs of holes in the wall. We appreciate you taking the time to share your experience. Best,