AVOID, on the first day we couldn’t even check in on time as the owner was still there looking for her keys. We were empathetic towards this so helped where we could. Once we had finally all settled in, she knocked and came through the house two or three times looking for them and we had to move our cars several times as they went in and out. She then left her phone in the house and all throughout the evening until 11:30pm it rang on and off waking us and our children several times until we could finally locate it and discovered whose phone it was! Our first day felt like an absolute shambles because of all this and we didn’t get to properly relax at all. We then had crappy intermittently working internet the whole trip despite us saying we relied on the internet overnight (medical reason) Cheryl’s communication around this was rubbish until the final morning when she decided to call spark and by then it was too late. And no, DVDs on offer did not fix the issue we had overnight. The kayaks are decrepit and not safe for young kids to be on so don’t bother there. And to top off our holiday, despite us being SO patient and kind towards Cheryl the entire trip, she then accuses us off breaking a wheel on a trundler we didn’t even use and is charging us an extra $845 because of this and due to sand in the house and some fingerprints on the sliding door and the couch.. We were at a BEACH house with 4 young kids - come on! I grew up with a parent who was a cleaner, that parent was staying with us. We left that house cleaner than most would have, even wiping out her fridge and only left the vacuuming and linen washing for the cleaner. There are NO instructions that say any trace of sand is banned in the beach house, I rinsed off all their togs in the sink next to the washing machine, as anyone would but I’m not the perfect mum. It’s impossible for some sand not to escape me, I did my best but to charge us over $800 for sand and fingerprints is UNREASONABLE. I saw her previous review where she accused other guests of water damage and nearly didn’t book because of it but figured it was isolated and surely we’d be all good but it seems like this is just the way the owner is, she was so angry about the fact she was out of pocket for losing her keys and so she’s now clutching at straws trying to recoup some of that loss by charging us for ridiculous things. We will not be paying for this and are just grateful to have a lawyer in our family to sort her out.