BELLA VIDA (891MB) - INCROYABLE MAISON 5 CHAMBRES 4 SALLES DE BAIN*PISCINE & SPA*RÉSIDENCE FERMÉE

Thank you for your feedback. We’re sorry to hear that the exterior did not meet your expectations during your stay. We would like to clarify that the home is regularly maintained, including the patio area and outdoor furniture, to ensure a comfortable and enjoyable experience for our guests. Many of our guests especially love the spacious covered deck and the pool area, which are great for relaxing and enjoying time outdoors. The grounds surrounding the home, including area landscaping, are managed and maintained by the resort administration as part of the community’s upkeep. We appreciate your comments and will make sure everything is up to our usual high standards, as reflected in feedback from our previous guests.

Hi Connie, thank you very much for your feedback. We aree happy you enjoyed your stay with us!

It was a pleasure to host Rahbynn and family

Hi Shazett, thank you for staying with us and thank you foe letting us know about the items tha need attention, we will make sure to check on those to make sure all is in order for next guests. We appreciate your feedback! The Florida-Holiday-Homes Team

Hi Carol, Thank you for choosing to stay at our vacation home and for taking the time to provide your feedback. We strive to maintain high cleanliness standards, and take great care to ensure our homes are professionally cleaned after each guest, including the floors Given the high traffic from your 10 guests moving around the house throughout the day, it's understandable that the floors may not maintain a pristine appearance after a short time. We appreciate your understanding and hope that overall, you enjoyed your stay with us. If there's anything else we can do to improve our guests' experiences, please don't hesitate to let us know. Warm regards, The Florida-Holiday-Homes Team

Hi Tysha, thank you for staying with us and for your feedback. We did send out an AC technician right away to check on the AC and he could not find any issue, everything was working properly and the temperature was 75 degrees inside as that was the temperature the thermostat was set to. We already have checked on sinks, and you did close the stopper and did not reopen it, the sinks are all working perfectly fine! Our apologies we did not come out as we understood that the water was going down slowly but sink was useable, we did not want to disturb you during your vacation. The Florida- Holiday-Homes Team

Hi Kim, thank you for staying with us and for your feedback. We do have the policy about additional guests to avoid any large parties or gatherings. You already stayed with 12 guests at the house which is maximum occupancy. Thank you for your understanding The Florida-Holiday-Homes Team

Rest assured, we take your feedback seriously and have addressed the issues with both the hot water and the propane odor. We sincerely apologize for the inconvenience caused by the water heater issue occurring on a Saturday evening In response to the situation, we worked diligently to find you alternative accommodation immediately. We were able to offer you a larger space in a great resort, complete with a large heated community pool, and closer to Disney. We rely on outside contractors for repairs, and unfortunately, immediate solutions are not always possible, we did the best available at that time. Once again, we apologize for any inconvenience caused and sincerely appreciate your patience and understanding Should you decide to stay with us again, we hope to provide you with a seamless and enjoyable experience. Warm Regards Florida-Holiday-Homes

Thank you for your review! We're so glad you loved the house and enjoyed the beautiful gated community and its amenities As a self-catered home, we do not stock specific spices or pantry items, but we always leave behind anything previous guests may have left for others to use. We appreciate the feedback on the coffee maker—had we known during your stay, we would have been happy to check it or replace it right away! As you experienced when reaching out about the clubhouse and fitness room, we are always just a quick call or message away. For future stays, we encourage guests to notify us of any issues while on-site rather than mentioning them in reviews—most things are easy fixes and can be handled promptly to ensure a smooth experience. There are plenty of Restaurant Options within a short drive, again always reach out for information if you are not sure. Regarding traffic, Orlando is a major city with busy roads, especially around popular attractions. While we can’t control that, we do hope you had a fantastic time at your daughter’s dance competition! Your Florida-Holiday-Homes Team

Hi Michael, thank you for staying with us and for your feedback. Yes, we were away on that Sunday on a family emergency, you said you tried to reach us but you never left a voicemail, even if we are not able to answer the phone we are always monitoring our voicemail even outside of office hours including Sundays or on Holidays so that if there is anything urgent (in your case wanting to watch a certain game) we are there to help. You only sent us a message on Monday via VRBO and we got back to you right away. The home does have Streaming TV only. Also there is no BBQ advertised for this house either (BBQ in garage is owners private BBQ), but we do offer BBQ Rentals if guests are interested - this information is also provided in our listing description before booking and in communications before your arrival. We are sorry to hear that the neighbors for your stay were not as respectful , there is 24 hour Security at the Resort that can be contacted. Again thank yu for staying with us.

Hi Leslie, We always appreciate if guests give us their feedback and leave an honest review so that we can make improvements, but we will not be threatend into Refunds by guest. As you said yourself you left only a 2 star review because we did not give you any additional refund than what we already offered. We did come out DEC 24 in the morning as soon as you reported the leaking kitchen faucet and had this replaced within a few hours the same day. Our apologies for the Water Heater, please note that these are privately owned homes and owners rely on outside companies for any repairs which might not be available immediately especially at night and during Holidays. As you said yourself you were able to turn the pilot light back on that same evening. For the inconvenience with the water heater we did offer you FREE POOL HEAT for the days the weather had gotten warmer. Pool Heat is set to max 86 degrees as per State Regulations, this home has a gas heater, so the water had been heated for several days for you - Which amounts to at least 1 NIGHT FREE STAY for the couple of hours without warm water. You are only mentioning now over 1 month after departure that you feel the water was not warm enough? When you mentioned that you had bought some sissors beause they were missing - WE REFUNDED YOU. We were able to fix the Washer - someone had closed one of the water lines. All Sinks have been checked as well. Sincerely The Florida-Holiday-Homes Team

Hi Juliann, thank you for staying with us and for your feedback, which we do appreciate and to take seriously. We will certainly check on the AC, Dryer, Pots & Pans (we just replaced most of them 2 months ago). We did come out on Sunday morning to check on the AC after you left a message Saturday evening and you said all was good and AC is working. The TRASH COLLECTION is provided by the Resort Administration, there is a Trash Bench at the Entrance with DAILY VALET PICK UP SERVICE!. The Pool Deck is the same as in all other Vacation homes in the area and this is the first time that anyone would have any problems or 'bloody feet' from it....? This is a first in over 10 years of managing Vacation Homes.... Again we appreciate your feedback. The Florida-Holiday-Homes Team