2 chambres, 2 bains, 8 personnes
Gérant immobilier / professionnel
Jackson Mountain Homes
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
Would not stay here again.
Had to call to get rid of spiders and ants. Said there were 2 queen sleeper sofas, one would not open and even if it would have really no space. Upstairs shower was a joke.
Overall they stay was fair
Over all, the stay at Bear Cave Haus was fair. Whoever took the pictures of the cabin was very talented. There wasn't as much room as i had expected. 8 people would have been cramped, especially with one of the couches pulled out to a bed. the house was ok, but it was very damp and dark (need more lights). There was alot of rain durinig the time we were there and there was no ventilation system in the cabin. The rugs were very damp, especially after we all took showers. Also, there were quite a few cob webs hanging from the beams and in the corners. The beds, however were very comfortable, even the pull out bed. Our 3 kids had no problems sleeping. It was a nice place, but could use some maintenance especially on the porch. The porch had a slime on it that made it very slick after each rain. The roof and gutter system was full and dripped on us every time we entered or exited the place.
Thank you Matthew for staying with us and for taking the time to share. We appreciate your comments and suggestions. We want you to know that the deck will be pressure washed, the gutters cleaned and the HVAC checked. We will work with housekeeping to take care of the high hanging cobwebs. We will do a complete assessment of the property done taking in your suggestions. Again, thank you for sharing. We hope you will stay with us again on your next trip to the Smokies, giving us the opportunity to exceed expectations.
Bear Cave Haus proved to be in an excellent location...just minutes from downtown Gatlinburg. Access to the cabin was easy and the parking area was spacious and private. Overall the cabin provided plenty of room for our two couples.
We were surprised at the condition of the cabin based on the pictures, reviews, and description. The cabin was quite dirty ....floors and windows, and everything was worn out. The worst part was the musty, mildew smell. The internet never worked, the fireplace only worked for the first few hours we were there, and so many light bulbs were burned out we couldn't really see well enough to play pool, etc. Even when we took bulbs from the bathrooms the living room was still too dark. We did call the maintenance line and they were very friendly and concerned. It appears that someone did come out to the cabin but nothing was fixed.
I can not recommend Bear Cave Haus and it's safe to say we would not stay there again.
Thank you Charles for sharing your review of Bear Cave Haus. Your input, as well as all our guest feedback is vitally important as we want all guests expectations to be met upon arrival. We sincerely apologize for areas where we fell short. We are pleased that you call our 24/7 on call service department and they were able to replace bulbs, they fixed the timer on the fireplace, but unfortunately the router for the TV needed to be replaced and we sincerely apologize to you that this was not able to be completed during your stay. If the cabin was found to be, quite dirty, by calling 24/7 number when you arrived, we would have sent someone out to re-clean the cabin. It is hard for us to take care of issues we are unaware of until after the guest departs. We hope you will stay with us again on your next trip to the Smokies, giving us the opportunity to meet all expectations.
Great cabin with a great location near downtown gatlinburg. Only issue was the living room TV didn’t work. Other than that it was a blast!!
Thank you for staying with us. We are glad you enjoyed your stay.
We wanted to stay somewhere close to downtown for the Christmas parade and we were just 10 minutes from where the parade started and had little to no traffic.
Everything we needed was in the cabin, we had a baby with us and the walls are very thin so we had to be very quiet while she was getting to sleep.
We enjoyed it and had a great weekend!
Kelsey, we are glad you had a great experience at Bear Cave Haus. We look forward to having you stay with us again on your next trip to the Smokies.