Waykiri Unité A-12 Appartement Neuf Luxueux, Noord

Thank you, Maurice. We're glad you enjoyed the property. As mentioned in our private conversation, our housekeeping team found the broken glass after your departure, so we contacted you to better understand what had happened. Since we did not receive any response initially, we followed VRBO's procedure and submitted a damage claim, as instructed by the platform. Once you responded and shared the video with us, it became clear that you were not responsible for the damage, and we immediately withdrew the charge. We do not hold guests responsible for damages they did not cause, and we appreciate you taking the time to clarify the situation. Thank you again, and we wish you all the best.

Thank you so much for your stay with us Jessica ! It was a pleasure to host you ! We look forward to receiving you again in the future here at Waykiri on "the Happy Island"

Hello Nichole, thank you for your detailed feedback and for highlighting the positive aspects of your stay, we’re very glad to hear you enjoyed the cleanliness of the condo, the pool areas, and the overall experience at the complex. We’re truly sorry to hear about the inconvenience you experienced with the hot water. After you reached out, we informed you through the chat that a member of our team went to the unit to check and assist, but unfortunately we did not receive a response at that time. We also followed up with you in writing to continue troubleshooting and provide support, but did not hear back. We always do our best to resolve any issues as quickly as possible, especially while guests are still in-house, so we regret that we were not able to connect with you to fully address this during your stay. Regarding the electricity outages, we completely understand how disruptive this must have been. However, this was an exceptional situation caused by the island’s utility company, including one scheduled outage and one unexpected interruption. Unfortunately, these situations are completely outside of our control. Again, thank you for your feedback.