NOUVEAU! Élégante demeure Sedona avec bain à remous et chef en option!

Hi Mark, thanks for your review. After going over your feedback with the homeowner, we wanted to address the following: - Unfortunately, Vrbo doesn't tally half bathrooms; instead, they round up. However, if you read the listing, you will see that we state that this property has 2-bed and 1.5-bath. - The owner went above and beyond to accommodate your needs and opened the private area of the home for your group so that you could have a second full bathroom. - All taxes and fees are clearly outlined at check-out before guests need to confirm payment. - The home is thoroughly cleaned and sanitized before each guest's stay. When your group arrived two and a half hours before the check-in time, the property was still being prepared. The owner also had to clean the additional bathroom that typically is not for guest use. Feeling pressed for time since you were already at the house, they did not run drain cleaner in the sinks. - There are two Keurig coffee brewers, and both are in good working order. The owner has added instructions on the brewer so future guests will not have the same issue. - The deck has two pergola areas for shading, slotted not solid structures, therefore they're not leaking. The owner has added corrugated sun shield plastic on top of the pergola to aid in protecting the furniture below. - The driveway is very generous in size and supported your (2) four-wheel drive trucks and a full-sized trailer for hauling a recreational Jeep. The owner will continue to do all they can to make the best possible stay, and we look forward to this property hosting many satisfied guests!

Lisa, We're sorry that your stay fell short of expectation. We have relayed your feedback to the homeowner, and we'd like to share the following: -We do note in the listing that the owner lives on-site, and may be present during your stay. -The owner's quarters are a separate unit, but not a separate structure. We will be looking at changing the listing description to more accurately reflect this. We apologize that this caught you off-guard. -The pet fees and cleaning fees are detailed upon check-out. When the pet fee wasn't paid upon booking, the owner kindly asked that this be paid upon check-in. These are standard rates across vacation rentals, and it is non-refundable. -The laundry room has a vent and A/C, and the office has a provided fan. Thanks for taking the time to leave us a review!